“Climbing the
Ladder of Business
Intelligence”
Book Excerpt
Happy About Creating Excellence
through Enabled Intuition
By James E. Cates,
Sam S. Gill and Natalie Zeituny
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to you by Happy About
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Cupertino, CA 95014
WHITE PAPER Table of Contents (included here)
• Chapter 1: Introduction
• About the Authors, James E. Cates, Sam S. Gill and Natalie
Zeituny
• Getting the book and other books from Happy About
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C o n t e n t s
NOTE: This is the Table of Contents (TOC) from the book for
your reference. The eBook TOC (below) differs in page
count from the tradebook TOC.
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 1
How . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Information as Answers . . . . . . . . . . . . . . . . . . . . . . .6
Creating a New Organizational Nervous System . . . .9
Nervous Systems . . . . . . . . . . . . . . . . . . . . . . . . . . .10
People, Process and Technology. . . . . . . . . . . . . . .11
Step by Step, Chapter by Chapter . . . . . . . . . . . . . .13
Each Chapter Answers Key Questions . . . . . . . . . .13
The Intelligent Business . . . . . . . . . . . . . . . . . . . . . .14
Chapter 2 Best Companies, Best Practices . . . . . . . . 17
The Intelligent Organization . . . . . . . . . . . . . . . . . . .17
A Recipe for Success . . . . . . . . . . . . . . . . . . . . . . . .18
Fun as a Company Policy. . . . . . . . . . . . . . . . . . . . .19
A Winning Business Model. . . . . . . . . . . . . . . . . . . .21