Case Study
Client
Cenlar FSB
Services
Document Conversion Services
Web-based Document Imaging
Capture of Electronic Data
Integration with 3rd-Party Enterprise Systems
Workflow Automation
Business Continuity / Disaster Recovery
Hard Copy Records Storage
Cenlar FSB is a wholesale bank, specializing
in mortgage subservicing. Cenlar is a leading
subservicer nationwide. Cenlar delivers quality
professional service through its customized
private label service to its client base, which
consists of commercial banks, thrifts, credit
unions, mortgage bankers, and Wall Street
firms. As an approved seller/servicer in good
standing with Fannie Mae, Freddie Mac,
Ginnie Mae, and many state housing agencies,
Cenlar services a wide variety of loan products
nationwide.
The introduction of new client programs and
anticipated influx of new business prompted
Cenlar to explore new technologies and
business process tools. Cenlar recognized its
current workflow method, which included
the manual collection and review of loan
servicing files, documents and information,
was becoming increasingly inefficient and
labor intensive. Cenlar also faced the critical
issue of accessibility. Throughout the servicing
review process there was an increasing need
for access to documentation and information
within other servicing units, as well as with
tax service vendors. Additionally, protecting
this information became paramount with the
recent institution of government regulations
in the industry such as Graham-Leach-Bliley
(GLB). It was apparent that a workflow process
was needed within Cenlar to streamline
production, and system enhancements were
required to increase compliancy, while
providing the necessary access to information.
Need
CENTRAL LOAN ADMINISTRATION & REPORTING
F
S
B
www.archivesystems.com
25 Commerce Road Fairfield, NJ 07004
800.899.3975 Telephone 973.808.1042 Facsimile
Archive DPO Solution
With the Archive Systems’ Web-based document
imaging solution replacing Cenlar’s manual
system of hard copy filing, the four-step r