Software Developer Customer Survey Results
HM Revenue & Customs (HMRC) provides support to in excess of 1,000 Software Developers to enable
them to ‘prove’ their software to receive data from and send data to a variety of HMRC Online Services.
HMRC support starts with consultation on new services and proposed changes to existing services through
to the provision of testing environments and ultimately online filing.
The introduction of a Software Developer survey enabled the measurement and analysis of Software
Developer Satisfaction with the support provided by HMRC and facilitates continuous improvement in this
support. The first survey was conducted in January 2007 and provided a bench mark against which all
future surveys were to be measured
Developers are chosen at random from the Software Developer Support Team’s database and are
approached by telephone or email. The survey only takes a few minutes to complete and the results help us
improve the service we provide to help meet the needs and requirements of our developers
These are just some of the improvements we are making as a direct result of feedback from the surveys:
• We are re developing the Software Developer pages and Technical Packs with the aim of improving
the navigation, layout, style, consistency and content
• We now have a specific page within the Software developer pages on the HMRC website to report
both live and test service availability and news to Software Developers.
• We are formalising consultation with Software Developer Representative Bodies through the
Collaborative Assembly of Software Developers and HMRC (CASH) forums and are extending this
consultation to Software Developers that are not members of a Representative Body
Here are the results from the survey undertaken in June 2008.
Our thanks go to all of the Software Developers that took part in this survey. .