WORKSHOP ON
CONFLICT RESOLUTION
Facilitator's Guide
INTERNATIONAL
FEDERATION OF
UNIVERSITY
WOMEN
Workshop on Conflict Resolution
Facilitator’s Guide
This Guide is to assist you in your preparation and facilitation of the Conflict
Resolution Workshop provided by IFUW. The Participant Workbook is a
companion piece that each person attending the session receives. The
Facilitator’s Guide contains suggested timelines and ideas for presenting the
workshop. In addition, there are camera-ready sheets that can be made into
overheads using acetates and a photocopier.
Feel free to adapt the design and content to best meet the needs of the
participants in your workshop.
The workshop begins with personal introductions and establishing basic
guidelines for the workshop. Module One provides an introduction to conflict
resolution and a few exercises to identify sources of conflict and ways of
resolving conflicts. The workshop then focuses on a variety of skills and
techniques useful in building better relationships at home, at work and in the
community. Module Two provides information and practice on Assertive
Communication and Active Listening Skills. Module Three focuses on Negotiation
Skills; Module Four addresses Mediation Skills and Process; Module Five
provides an opportunity to apply the skills learned in real conflict situations facing
workshop participants.
Workshop Outcomes
The purpose of this workshop is to
• Help participants identify and understand conflict better
• Provide techniques for improving conflict resolution and
communication skills
• Help participants resolve sample conflicts and build a climate of
internal cooperation within their organisation
FG1
Module One (110 minutes)
Module 1a:
Introduction to Workshop (30 minutes)
Purpose of session:
1) to get to know each other and expectations of the workshop
2) to clarify basic code of conduct, i.e., how we work together and treat each
other.
In your introduction, inclu