Full Case Report
ETHICS -- Electronic Tendering
Model multilingual Online system for tenders from Denmark
Executive summary of the case:
ETHICS: Electronic Tender Handling, Information and Communications System.
National Procurement Ltd. Denmark (SKI) is owned by the Ministry of Finance and the National Association
of Local Authorities, Denmark. Its mission is to
co-ordinate procurement, perform tenders and negotiate a framework for contracts on behalf of all Danish
Since 1995 SKI has actively developed and implemented ETHICS an electronic tendering solution which
has trimmed workflows, procedures and the size and complexity of the organisation involved in this process.
The system has been fully operational since last year and covers planning, drafting and publication of
tenders, management of all associated processes, issuing and running online tenders in a secure way using
the newest collaboration technology and digital certificates; and also assisting in the final decision and
award process as well as supporting team rooms for external specialists, advisors and users.
The impact of the solution in SKI has brought about fundamental changes:
- The productivity has more than doubled, so that twice as many tenders are being run annually using the
same number of staff.
- Quality and transparency has improved with the effect that there have been no complaints or legal issues
- The standardisation of the knowledge base used in running the organisation has meant that despite a staff
turnover of 50% over the last 4 years, new staff have adapted to the system easily and there have been no
delays or disruptions to services.
In the public sector goods and services represent considerable expenses in the total budget. If public
procurement is done with care a lot of money can be saved. However, the buying process has become
increasingly complex. New tender and competition regulations are being issued