Contact Center & BPO Consul1ng
Who we are
Contact Center in
Company ABC that
would like to
Contact Center in
USA, Canada, Spain,
We specialize in all aspects of Contact Center & BPO consul@ng. Whether you are
looking to outsource all or part of your customer service, analyze how and where to
establish a center, or want to acquire an exis@ng opera@on in La@n America, Contactus
Consul@ng can assist you.
• Through a working alliance with with Colliers International Call Center
Service Group (Colliers International CCSG) we are able to offer Latin
American partnership opportunities to Contact Centers and BPO companies
looking to expand their operations.
– We represent various contact centers all over La@n America and the Caribbean who are willing to:
• Offer Hos@ng opportuni@es to other contact centers & BPO businesses worldwide.
• Establish Joint Ventures or are looking for poten@al investors.
– We can guide and support you through the nego@a@ng process.
If you are a company that is looking for a Contact Center in La@n America
to outsource your services:
– We represent various Contact Centers in La@n America, and we will assist you on analyzing all the
If you are a contact center already established in La@n America:
– And if you want to offer outsourcing services, we will take a partnership approach in order to prepare
your company to compete on the offshore outsourcing industry.
– We will work closely with you to achieve your business goals through detailed planning and
execu@on of projects through the use of our Contactus Contact Center Op1miza1on Program
(CCCOP); see next slide.
Contactus Contact Center Op1miza1on Program (CCCOP)
Mo,va,on & Compensa,on
Turnover & Reten,on
Monitoring & Audi,ng
Repor,ng & Communica,on
Contactus business ana