Your Car Insurance Policy
This is your car insurance document.
Read this booklet, the schedule and certificate
carefully and keep them in a safe place.
If you have any questions about any of
your motor insurance documents, call your
Unless we have agreed otherwise with you,
this insurance is governed by English law.
This insurance is written in English and all
communications about it will be in English.
Our promise to you.
We aim to provide a first-class service.
If you have any cause to complain, or you feel that we have not kept our promise, please contact
your insurance adviser.
Having contacted your adviser, if you are still not satisfied with the way a complaint has been dealt
with, you should do the following.
If the complaint is about your insurance adviser, please contact the Financial Ombudsman
Service (FOS) giving full details.
The address is:
The Financial Ombudsman Service, South Quay Plaza II, 183 Marsh Wall, London E14 9SR.
If the complaint is about your insurance or your insurer, please write to the Chief Executive of
the insurer named in your schedule or certificate of motor insurance. (Their address can be
found on your certificate.) When you do this, quote your insurance document number as it will
help to deal with your complaint promptly.
After this action, if you are still not satisfied with the way a complaint about your insurance or
insurer has been dealt with, you should do the following.
If your insurer is at Lloydʼs, you should refer your case to the Policyholder & Market Assistance
The address is:
Policyholder & Market Assistance, Lloydʼs Market Services, One Lime Street, London EC3M 7HA.
Phone: 0207 327 5693 Fax: 0207 327 5225 e-mail: complaints@Lloydʼs.com
Having followed this procedure for Lloydʼs insurers, or if your insurer is not at Lloydʼs, your
complaint can be referred to the Financial Ombudsman Service (FOS) at the address
(These procedures do not affect your right to take legal action if necessary).
Financial Services C