WEST YORKSHIRE PASSENGER TRANSPORT AUTHORITY
Tendered Services Working Group
DATE: 31 MAY 2006
AGENDA ITEM NO: 9.
SUBJECT: FREE CITY BUS
Report of the Passenger Transport Executive
MATTER FOR CONSIDERATION
1.1. The Leeds ‘Free City Bus’
Update on Service Performance
2.1. The Leeds ‘Free City Bus’ was launched in Leeds on 30th January
2006. The service runs with five wheelchair accessible buses every six
minutes from 0630 to 1930 Monday to Saturday. All buses have CCTV.
One spare bus is provided as a maintenance spare and provides for
cover in the event of breakdown/changeover.
2.2. The public response to the service has been extremely positive. The
service is very well used with current average weekly loadings of over
29,000 and continuing to grow.
2.3. First have operated the service well with a high degree of reliability and
punctuality (which is greatly assisted by there being no fare collection).
Metro has also received many compliments about the service and
constructive suggestions for extension to other areas of the City.
2.4. Metro commissioned independent market research into Free City Bus.
The key findings are as follows:
• 62% of users are women
• 46% are aged between 20 and 39
• 86% live in West Yorkshire
• 22% have a Metrocard
• 18% have an operator extended travel ticket
TSWG - 31 MAY 2006 - ITEM 9.doc
• 7% have a rail season ticket
• 16% have a concessionary permit
• 5% might have used their car for all or part of the journey
(equivalent to 1450 less car journeys per week)
• 3% would have abandoned the whole journey altogether (equivalent
to 870 additional journeys into Leeds per week that would not have
• One third of trips are made with an encumbrance of some kind
(parcels, pram, children etc.) and 16% of passengers are mobility
2.5. The service is making the expanding city centre more accessible and
seems to be particularly valued by people with mobility problems (due
to impairment, luggage or accompanying yo