NEWS
For Immediate Release
Media Contact:
Beth Halloran
Sr. Dir., Corporate Communications
703.653.2248
bhalloran@orcc.com
RESURGENT CAPITAL SIGNS AGREEMENT FOR ONLINE RESOURCES’ WEB COLLECTIONS
CHANTILLY, Va., February 28, 2008 – Online Resources Corporation (Nasdaq: ORCC), a leading
provider of Web-based financial services, today announced that Resurgent Capital Services, L.P.
(“Resurgent”) has signed a multi-year agreement for its integrated suite of online collections and
payment processing services. Resurgent Capital is one of the largest managers of domestic and
international consumer debt in the U.S.
Pursuant to the agreement, Resurgent will utilize Online Resources’ award-winning Virtual Collection
AgentTM, a full service 24x7 online customer service and collection environment. The service will also
be integrated with Online Resources’ Collect Pay™, which provides account holders with multiple
payment choices and will streamline Resurgent’s payment processing. The Company’s unique end-to-
end solution, which includes Web, IVR and agent products, enables debt buyers, servicers and
creditors across multiple industries to improve the collectibility of outstanding debt while enhancing the
debtor experience.
“Web-based collections and the use of intelligent decisioning methodologies are key to serving our
increasingly diverse consumer debt portfolios more efficiently and cost effectively,” said Scott Kester,
executive vice president of finance and treasurer at Resurgent. “We are partnering with Online
Resources in order to provide our customers with additional channels to either make payments or
obtain information regarding their accounts.”
“The online channel is proving to be a powerful venue for accounts receivable management firms,” said
Robert R. Craig, executive vice president and general manager of Online Resources’ eCommerce
Services. “First-party collectors get a supportive brand experience for debtors, and firms such as
Resurge