White Paper, November 2001
1
Content
CRM – Marketing & Sales Technical White Paper
1
Using TAPI (Telephony Application Program
Interface)
1
Microsoft Outlook Security
2
Fax Configuration in Windows 2000/Office 2000
3
About Navision
5
CRM – Marketing & Sales
Technical White Paper
Using TAPI (Telephony Application Program
Interface)
TAPI (Telephony Application Program Interface) is a
standard program interface that lets you and your
computer "talk" over telephones or video phones to
people or phone-connected resources elsewhere in
the world. If you have the right installation, Navision
Attain™ can dial up the phone number of your
contacts when you want to call them. To do this, you
must have TAPI-compliant telephone equipment.
TAPI is a technology that merges classic and IP
telephony. Possible applications range from simple
voice calls over the Public Telephone Network to
multicast multimedia IP conferencing. There is no
difference in how Navision Attain handles these
This document
informs the reader about
technical
issues
regarding
TAPI
functionality,
Microsoft
Outlook
security,
and fax configuration.
This technical white paper
is specifically
about third-party technical issues that may
be
encountered
when
installing
and
demonstrating CRM – Marketing & Sales.
While Navision does not sell or support
these devices, we provide the information in
this paper to facilitate using our product. If
you require more information, you should
contact the relevant provider directly.
White Paper, November 2001
2
methods. For the time being, Navision Attain is only
using a very small subset of all these functions – the
phone dial functionality.
The TAPI functionality is a standard part of any
Windows 98 (or
later)
installation. The specific
component is called Tapi32.dll. Windows is handling
all the technical issues when a client (Navision Attain)
wants to make a phone call through connected
telephony equipment. This means, that all set up is
don