The study focused on Just – in time delivery Practice and customer satisfaction of Brewing plants in South East, Nigeria. The study sought to identify the influence of Just In Time delivery practice on Customer Satisfaction of Brewing plants in South East, Nigeria. The study had a population of 1528, out of which a sample size of 431 was obtained using Cochran’s formula at 5 error tolerance and 95 level of confidence. Primary data were collected with structured questionnaire and observation and secondary data were obtained through textbook, and journal materials. Out of 431 copies of the questionnaire that were distributed, 401 copies were returned while 30 copies were not returned. The hypothesis was tested using Simple Linear Regression. Finding revealed that Just – in time delivery Practice has a significance influence on customer satisfaction of Brewing plants in South East, Nigeria. r = 0.861 t= 33.777 p 0.05 .The study concluded that Just in time improved firm performance and competitiveness through an even production flow of small lot sizes integrating schedule stability, product quality, short setup times, preventive maintenance, and efficient process layout which at long run promote customer satisfaction. The Study recommended that Just – in time delivery is an inventory management strategy that helps facilitate speedier order fulfillment with particular applications in raw materials orders and manufacturing, therefore, brewing plants in South East, Nigeria should faster turnaround of stock to prevent goods becoming damaged or obsolete while sitting in storage, thus reducing waste. The policy implication is that it saves money by preventing investment in unnecessary stock, and reducing the need to replace old stock. Ndubuisi-Okolo Purity Uzoamaka | Nwatu Chukwuemeka "Just – In- Time Delivery Practice and Customer Satisfaction of Brewing Plants in South East, Nigeria" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-5 , August 2021, URL: https://www.ijtsrd.com/papers/ijtsrd45063.pdf Paper URL: https://www.ijtsrd.com/management/strategic-management/45063/just- – in-time-delivery-practice-and-customer-satisfaction-of-brewing-plants-in-south-east-nigeria/ndubuisiokolo-purity-uzoamaka
International Journal of Trend in Scientific Research and Development (IJTSRD)
Volume 5 Issue 5, July-August 2021 Available Online: www.ijtsrd.com e-ISSN: 2456 – 6470
@ IJTSRD | Unique Paper ID – IJTSRD45063 | Volume – 5 | Issue – 5 | Jul-Aug 2021
Page 2048
Just –In- Time Delivery Practice and Customer
Satisfaction of Brewing Plants in South East, Nigeria
Ndubuisi-Okolo Purity Uzoamaka Ph.D, Nwatu Chukwuemeka
Department of Business Administration, Faculty of Management Sciences,
Nnamdi Azikiwe University, Awka, Anambra State, Nigeria
ABSTRACT
The study focused on Just –in- time delivery Practice and customer
satisfaction of Brewing plants in South East, Nigeria. The study
sought to identify the influence of Just-In-Time delivery practice on
Customer Satisfaction of Brewing plants in South-East, Nigeria. The
study had a population of 1528, out of which a sample size of 431
was obtained using Cochran’s formula at 5% error tolerance and
95% level of confidence. Primary data were collected with structured
questionnaire and observation and secondary data were obtained
through textbook, and journal materials. Out of 431 copies of the
questionnaire that were distributed, 401 copies were returned while
30 copies were not returned. The hypothesis was tested using Simple
Linear Regression. Finding revealed that Just –in- time delivery
Practice has a significance influence on customer satisfaction of
Brewing plants in South East, Nigeria. (r = 0.861; t= 33.777; p<
0.05).The study concluded that Just- in -time improved firm
performance and competitiveness through an even production flow of
small lot sizes integrating schedule stability, product quality, short
setup times, preventive maintenance, and efficient process layout
which at long run promote customer satisfaction. The Study
recommended that Just –in- time delivery is an inventory
management strategy that helps facilitate speedier order fulfillment
with particular applications in raw materials orders and
manufacturing, there