Abbey National PLC
Telephone: 0800 917 5090
Fax: 0844 800 2248
About our Insurance services
1. About this Document
Santander Car Insurance is sold by Abbey and administered by Equity Direct Broking Limited (EDBL). This document sets out how
Abbey and Equity will deal with you as a customer. Use this information to decide if our services are right for you.
2. Whose products do we offer?
We offer products from a range of insurers.
We offer products from a limited number of insurers for private motor insurance.
Ask us for a list of the insurers we can offer insurance from.
We can offer Legal Protection cover from Equity Red Star.
We can only offer Breakdown cover from Equity Red Star.
We can only offer Hire Car following theft or total loss cover from Groupama.
We can only offer Personal Accident Insurance and Auto Extra/Road Rage cover from Equity Red Star.
We can offer Boomerang key protection cover from Groupama.
3. Which service will we provide you with?
We will advise and make a recommendation for you after we have assessed your needs for motor insurance and the
additional related products we offer.
You will not receive advice or a recommendation from us for motor insurance or the additional related products we offer. We
may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make
your own choice about how to proceed.
4. What will you have to pay us for these services?
A £10 policy arrangement fee for services provided by Abbey.
A £21.00 administration fee to EDBL for any amendments made to your policy.
A £30.00 cancellation fee to EDBL if your policy is cancelled either by you or us.
Fees are reviewed on 1 March and 1 September every year.
5. EDBL Client Money Arrangements
By proceeding with any insurance policy purchased through us, you agree to the following terms and conditions in this section.
For some of the markets in which we place business we have agreements in place which may resul