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Improving Employee Efficiency with
a 360-degree View of Information
Within an organization, each employee requires the most comprehensive and current information in order to
make sound decisions, and be both efficient and effective. A lack thereof leads to poor or uninformed decisions,
and processes that are sub-optimal or defective. Enterprise Search solutions provide companies with a complete,
360-degree view of internal information, which makes employees more effective at leveraging internal information
needed for customer relationship management, sales, project management and process management.
Leveraging information
In today’s workplace, the volume of data that companies create and store is growing at an unbelievably rapid
pace. Without the right tools to locate and leverage this information, individual employees are forced to spend
hours searching for information and, in some cases, end up using inaccurate data. By using an Enterprise
Search solution, employees significantly reduce the amount of time they spend searching - the single point of
access enables them to quickly search through all data repositories to locate the information they need, thereby
increasing their efficiency and effectiveness.
Customer Relationship Management
A lack of understanding customer and prospect needs can be disastrous. In business, companies must leverage
customer information to provide better customer service and find new ways for their product or service to be
of benefit across the customer base. In both the short and long-term, a 360-degree view of information is vital
for employees to make sound decisions regarding their products and services, uncover revenue opportunities,
increase customer satisfaction and reduce customer churn.
Sales
Sales calls based on incomplete information about their prospect’s buying history, most recent service calls,
current requirements and business priorities are unlikely to result in the kind of value-added interaction that the
sales representative wants to