Symantec Business Critical Services
for the Enterprise
Business Critical Services
True protection and mitigation of risks.
Deep knowledge of your environment.
A strong connection to your business.
That’s more than just support—
that’s business critical services.
Information is the currency of today’s enterprise. Yet the security and availability of that information are increasingly at risk. You need
to know that your data will be available and protected from system failures while fending off increasingly more complex, frequent,
and malicious security risks. You need Business Critical Services, a portfolio of options that helps ensure that your infrastructure
is fully protecting your business. Whether you need protection across all of your security and availability products, or for a single
technology only, our portfolio of Business Critical Services has the right plan for your business.
Protect your information and infrastructure
Business Critical Services offers you the highest level of protection for your Symantec technologies. We provide a range of options
from the highest level of responsiveness to personalized, proactive services that are unparalleled in the industry. Our portfolio of
offerings provides you with three levels of service for you to choose from based upon your business needs:
• “Advanced Access” provides expedited, direct access to advanced level support engineers
• 24x7 priority case handling
• Accelerated service level targets
Responsive and Personalized
• “Remote Product Specialist” provides product specific support coverage delivered by a designated single technical point of
contact backed up by a team of advanced engineers
• Deep product knowledge results in rapid issue diagnosis and enables quicker problem resolution
Responsive, Personalized and Proactive
• “Premier” (Datacenter, National and Global) entitles you to an elite team of designated support engineers who intimately
understand your complex IT environment, processes, and culture
• This greater envi