City of Kansas City, Missouri Goes Paperless with KCP&L Bills
More than 1,300 city accounts now managed online, reducing the carbon footprint of both
Kansas City, MO (Vocus) June 15, 2010 -- The average American business uses enough paper to circle the globe
40 times each day. KCP&L and the city of Kansas City, Mo. are hoping to circle it at least one less time with
KCP&L’s Paperless Billing program, available to government, commercial and residential customers.
“One of the city’s big initiatives is to go green, so it’s important for us to recognize that and participate where
there’s an opportunity,” said Yolanda McKinzy, fiscal manager for the General Services Department in Kansas
While KCP&L Paperless Billing has been available to customers since 2003, the number of accounts the city
owns added a layer of complexity that prevented them from gaining the full range of benefits associated with
Paperless Billing and online payment.
McKinzy and her team responsible for processing accounts payable worked with KCP&L to identify an enhanced
process that would address both the complexities of having 1,300 accounts and the records retention regulations
cities must meet. The special features, such as searchable PDFs, developed for the city are now available online to
all KCP&L government and commercial customers. Taking it a step further, the city stores their PDFs on CDs
that are transferred to a records retention facility.
“Yolanda’s team created an effective model for requesting and managing paperless billing from our vendors,”
said Charles Reese, Records Manager. “We’re encouraging other departments to look into opportunities to go
green in this way.”
KCP&L customers can register for Paperless Billing online through Account Link and AccountLink Advantage,
the secure, online account management centers for residential and business customers. Both give customers
one-click access to billing information and transaction history, as well as customization options including the