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The City of Coral Springs was one of only two non-profit
organizations in the nation to receive a site visit last October
from Malcolm Baldrige National Quality Award examiners.
A team of examiners visited City Hall, interviewed
employees, observed operations and examined documents
to evaluate the City’s level of performance excellence.
Some of the City’s strengths were the organization’s vision
and values; environment fostering legal and ethical behavior;
organizational sustainability; long-range planning and fiscal
responsibility; open communication; empowered employees;
emergency preparedness; and full compliance with federal,
state and county requirements.
According to the MBNQA Feedback Report, Coral Springs
uses multiple mechanisms for listening, learning and
responding to customer inquiries. The data gathered help
the City plan for new or improved services and demonstrates
Your Coral Springs
City Commission and Charter Officers
Contact your Commissioners
The Mayor and Commissioners of Coral Springs have office hours throughout the year on a regular basis to give Coral Springs
residents the opportunity to meet with them one-on-one to discuss their concerns and City-related issues.
To view the Commission’s current office hours, please visit coralsprings.org/events.
the City’s commitment to let customer feedback drive quality
Opportunities for growth were volunteer training,
succession planning and identifying improvement targets.