About This Guide
This preface provides the following guidelines for using the Advanced Insight
Solutions 1.0 User Guide and related Juniper Networks, Inc., technical documents:
Objectives on page xi
Audience on page xii
Supported Routing Platforms on page xii
Documentation Conventions on page xiii
Advanced Insight Manager User Interface Elements on page xiv
Related Juniper Networks Documentation on page xv
Documentation Feedback on page xx
Requesting Support on page xx
This guide provides a reference for you to install, set up, and use the Advanced
Insight Solutions (AIS) product. Advanced Insight Solutions (AIS) is a Juniper
Networks product that provides reactive and proactive support for Juniper
Networks routing platforms (devices) in customer networks that have been
configured for and are running Advanced Insight Scripts (AI-Scripts), which are
specialized JUNOS event scripts.
AIS consists of three major elements:
Juniper Networks devices configured to run specialized AI-Scripts. AI-Scripts
detect incident and intelligence information and send it to archive locations.
The Advanced Insight Manager (AIM) application collects incident and
intelligence information from archive locations and provides a single control
point to manage information flow and to receive incident resolution and
Advanced Insight Solutions 1.0 User Guide
Juniper Support Systems (JSS) receives incident case requests from AIM and
sends intelligence updates based on intelligence information from devices,
specialized tools, and engineering expertise.
This guide is designed for the AIS administrator and those who have access to
manage Juniper Networks routing platforms.
To use this guide, you should have good UNIX or LINUX system administration
skills and an understanding of the JUNOS configuration and command-line
In addition, you need a broad understanding of networks in general, the Internet in
particular, networking principles, and network