Carlsbad Hotel's "West Signature Service" Hailed Best Nationwide Program,
Drives Tourism in Down Economy
"West Signature Service" is a positive, can-do spirit and a way of life that is driving hospitality in
a down economy. Today the American Hotel & Lodging Association (AH&LA) recognized
Carlsbad's West Inn & Suites (West) as the Winner of the Best Guest Relations program among
all hotels nationwide for small properties with 100 rooms or less.
Carlsbad, CA (PRWEB) June 24, 2009 -- "'West Signature Service' is evidence of the creativity and dedication to
hospitality's guests by employees. Everyone in the lodging industry should aspire to these heights," said AH&LA
President/CEO Joseph A. McInerney, CHA. West was one of only eleven properties to receive a 2009 AH&LA
Stars of the Industry Award at the annual industry luncheon today in Chicago, Illinois.
West General Manager and 2005 AH&LA GM of the Year, Kim Akers, states, "Especially in today's economy,
we pride ourselves in creatively finding ways to say 'Yes' while not compromising our commitment to excellence.
Our Mission Statement, Creed and unique blend of star talent revolve around 'West Signature Service' which
raises the bar on quality for competing Hotels, and it increases visibility to the value of Tourism to North San
Diego." West is consistently ranked as the #1 Carlsbad Hotel by TripAdvisor.com and and was voted Top 10
Guest Services in the USA with a TripAdvisor.com's 2009 Travelers' Choice Award.
Akers concludes, "The entire team at West is deeply honored to receive this prestigious award from AH&LA and
we proudly bring this award home to Carlsbad. Looking ahead, the national recognition is motivating and we will
continue to push the envelope with the evolution of 'West Signature Service'." Comprised of a unique blend of
professional backgrounds, in just four years, the West "Dream Team" has received the following accolades:
2009 - AH&LA, "Stars of the Industry" - Best Guest Relations
2009 - TripAdvisor.com Travelers' Choi