EMERGENCY
INFORMATION
PROCEDURES
WORKBOOK
A Workbook For Developing Emergency Public Information
Standard Operations Procedures
EMD PUB-401
JUNE, 2001
Emergency Management Division
Michigan Department of State Police
7/18/01
1
INTRODUCTION
The effective management of any disaster or emergency situation includes the dissemination of
crucial information to many different groups including the media, public, internal audiences, and
outside agencies. This workbook is one of a series of publications by the Michigan Department
of State Police, Emergency Management Division. It provides guidance to local communities in
developing standard operating procedures (SOP) for the emergency public information function.
These standard operating procedures should support and be consistent with your jurisdictions
Emergency Operations Plan (EOP). This
document is designed in a “workbook” format,
emphasizing the need for thoughtful decision-
making during the planning process. The
workbook provides a basic format and asks a series
of questions. Sample language is included
(italicized in boxes) from which to gain ideas and
assist you in writing your own agency plan. It
must be recognized, however, that this document is
provided for guidance only, and that communities
must adapt it to fit their community circumstances,
needs, and capabilities.
For more information, please contact
the Emergency Management
Division’s, Governmental & Public
Affairs Unit at (517) 333-5023 or
access the MSP/EMD website at:
www.mspemd.org
7/18/01
2
TABLE OF CONTENT
PURPOSE.................................................................................................................................................................... 3
CONCEPT OF OPERATION ................................................................................................................................... 3
ORGANIZATION ......................................................................................................................................................