© 2006 Cisco Systems, Inc. All right reserved.
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DATA SHEET
CISCO IPCC ENTERPRISE PPDIOO WORKSHOP
COURSE OVERVIEW
The Cisco® IPCC Enterprise PPDIOO Workshop is a comprehensive five-day course that emulates IPCC deployments
in the classroom to enable you to prepare for enabling the deployment of real-world IPCC environments.
WHO SHOULD ATTEND
This course is intended for professionals working for Cisco Intelligent Contact Management (ICM) and for IPCC Advanced Technology
Partners, Advanced Services delivery teams, sales engineers, project managers, system architects, and project engineers.
OBJECTIVES
Upon completion of this course, you will be able to convert business requirements into call flow design and scripts, develop IPCC scripts,
produce standard reports, properly document configuration and scripting implementations, undertake fundamental debugging/fault finding
of the IPCC solution, and deploy a solution and test for acceptance.
Course Prerequisites
Table 1 shows course prerequisites.
Table 1 Course Prerequisites
• IPCC/Advanced Technology Provider (ATP)
certification
• Cisco ICM/IPCC Product Training
•
ICM Product Trainnig (ICMPT), IPCC Product Training
(IPCCF), ICM System Administration (ICMSA)
• Project Management Experience
Cisco Part Number
AS-TRAIN-E in North America and Europe.
AS-TRAIN-E-A in Asia Pacific.
AS-TRAIN-E-L in Latin America.
DURATION
Five days.
Course Outline
1.
IPCC Technical Review
2.
IPCC Engagement Process and PPDIOO Methodology
3. Case Study
4. Prepare and Plan: Customer Requirements
5. Design and Implement
6. Operate and Optimize
7. Troubleshooting
Prerequisite Knowledge
Relevant Courses
© 2006 Cisco Systems, Inc. All right reserved.
Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com
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