BusinessCloud Edition 14 2019

Jul 3, 2019 | Publisher: edocr | Category: Technology |   | Views: 8 | Likes: 1

HEALTHTECH INNOVATORS SPOTIFY OF SHEET MUSIC Lorenzo Brewer’s tech start-up nkoda p40 SOCIAL MEDIA INFLUENCERS Brands harnessing billion-dollar market p32 FINTECH’S GOLDEN BOY Charles Delingpole on entrepreneurship p8 UK’S FASTEST-GROWING COMPANY BULB p5 ANGELA SPINDLER ON TRANSFORMING N BROWN p42 DOODLE AIMS TO MONETISE 30M USERS p59 Edition 14, 2019 Get there faster, visit ukfast.co.uk/hscn Does your hosting need a health check? HSCN as a Service UKFast are an approved HSCN supplier, providing secure, accredited cloud hosting and cybersecurity to the healthcare sector. Hosting your application with UKFast provides you with connectivity to the health and social care community, enabling you to deliver the benefits of cloud services, backed by our award-winning support. Connect into HSCN with UKFast hosting today. Call 0800 231 5908. Dedicated Servers Cloud Data Centres CONTENT 08 46 29 42 // COLUMNS 25 Lawrence Jones on culture “When your company is growing so fast, how do you retain those essential ingredients of your culture?” 33 Hayley Sewell on influencers “Influencersshouldn’tadvertiseaproductunlessithasbeen fullyapprovedandaimedatanappropriateaudience” 54 Neil Lathwood on APIs “A sort of sales and account management engine, APIs allow companiestotapintotechcreatedbyothersandadaptit” 68 Gadget Gavin on keeping children safe online “ What are the practical things you can do? There are two places youshouldputsomecontrolin–thedeviceandthenetwork” // FEATURES 05 InsideUK’sfastest-growingcompany 08 FinTech’sgoldenboyCharlesDelingpole 10 101HealthTechInnovators 22 Former CTO on PlusNet IPO 26 Cantechunlockex-footballer’scondition? 29Foundingastart-upwhilepregnant 32 Theinvisibleworldofthemicro-influencer 34 Connectedcarstart-upwejo 35 Andersen EV is simply electric 38 Big-nameCEOembracesstart-uplife 40 Music’shotteststart-upnkoda 41 InvestmentappTickrmakesanimpact 42 Angela Spindler on transforming N Brown 46 Leicester Tigers legend on Switch the Play 48 Focusontechinvestment 51 Councilestatekidsmashingglassceilings 52 Meet the mortgage disrupters 56 AndyLordontacklingskillsgap 59 DoodleCEOonmonetising30musers 60 IsMetaboardsfutureofwirelesscharging? 62 MeetCarFinance247bossRegRixIII 64 Encyclopedia Britannica goes digital 66 Culture Shift fights scourge of harassment 74 LeedsaimingtobeMIToftheUK 75 HeroLabssavingworld’swaterwithAI 76 Can‘bigbeast’Manchesterbecomeglobal heavyweight? BUSINESSCLOUD EDITION 14, 2019 BUSINESSCLOUD.CO.UK CONTACT US EditorChrisMaguire:01612157144;chris.maguire@businesscloud.co.uk;@editor_maguire|DeputyeditorJonathanSymcox:01612157143; jonathan.symcox@businesscloud.co.uk;@jonathansymcox|AlistairHardaker,multimediajournalist;alistair.hardaker@businesscloud.co.uk| HayleySewell,multimediajournalist;hayley.sewell@businesscloud.co.uk BusinessdevelopmentmanagerHelenaFurness,helena.furness@businesscloud.co.uk Events:01612157142|AdvertiseinBusinessCloud:01612153877;sponsor@businesscloud.co.uk Subscriptions:subscriptions@businesscloud.co.uk|Contributors:JennyBrookfield|Designer:RichardSalisbury Website:www.businesscloud.co.uk|Twitter:@BCloudUK|Address:BusinessCloud,UKFastCampus,BirleyFields,ManchesterM155QJ trust ENTER NOW ukfast.co.uk/cea Join us on the 16th July from 3:30pm to 5:30pm Do you know someone that always goes to infinity and beyond for your community? Is there someone you would like to thank for giving you a helping hand when you needed it most? Have you done something that is so spectacular it deserves special recognition? Whoever your education and community hero is, we are here to celebrate their incredible contribution. UKFAST COMMUNITY AND EDUCATION AWARDS Dedicated Servers Cloud Data Centres Get there faster, visit us at www.ukfast.co.uk/fastdesk Remote Control Get the flexible working your business needs with FASTdesk®. No matter the device, connection or location take control and access your desktop in an instant with FASTdesk. With fixed monthly prices, the ability to scale at speed, award-winning fully managed 24-hour support, the cost savings to your business are substantial. Move with the times and speak to a FASTdesk expert now on 0800 953 9907 CLOUD SERVICES MANAGED SUPPORT DISASTER RECOVERY NETWORK SECURITY To find out how we can help your firm call us on 0345 872 4400 or visit www.cts.co.uk The Legal Sector Specialist We’re the only cloud provider dedicated to UK law firms which means our expertise and focus is second to none. We understand the regulatory environment, challenges and opportunities faced by firms today and we work with our clients to align their technology use to their firm’s strategy. TECHNICAL CONSULTANCY /businesscloudmedia @BCloudUK businesscloud.co.uk DISCUSSION CONTACTS BusinessCloud Media BusinessCloud_Media EDITOR’S INTRODUCTION 01612157144editor_maguirechris.maguire@businesscloud.co.uk Who doesn’t love a good start-up story? The fearless entrepreneur launching their business and, against all the odds, conquering the world and growing into a unicorn. FuelledbyTVprogrammeslikeTheApprenticeand Dragons’Den,thestart-uprevolutionisunstoppable.Every year around 600,000 new companies are registered in the UK,undauntedbythestatisticthatmostwillfail. Therearelistscelebratingstart-upsandawealthof advisorsandfundingoptionsavailablebutwhatabout scale-ups? Ascale-upisdefinedasacompanywithanannual growthinemployeesorturnovergreaterthan20percent overathree-yearperiod,startingwithaminimumoften employees. Althoughstart-upsaregreat,therocketfuelofeconomic growthcomesfromscale-ups.They’veestablishedproofof conceptsothefailurerateislowerandthey’remorelikelyto attractinvestment. It’sthereasonwhyGreaterManchester’sGrowth CompanyhaslaunchedtheUK’ssecondGlobalScale-up Programmetogetbusinessestothinkinternationally.More than230businessesappliedtojointheprogramme,whichis tryingtofindthenext‘bigbeast’. Ihostedaneventrecentlyand12techentrepreneurs sharedtheirstart-upsurvivalguidetips.Bootstrapping yourbusiness,choosingtherightinvestor,knowingwhento pivot,recruitingproperlyandgettingtherightlegaladvice atthebeginningwerediscussedatlength. Start-upsneedtobeagileandabletoreactto changesincustomertrends.Mostbusinessestodayare unrecognisablefromwhentheylaunched.Entrepreneurs needtorecogniseopportunitiesandprioritiseaccordingly. BusinessCloud’slatestmagazineisfullofstories aboutstart-upsand,equallyimportantly,scale-ups.The challengesforbotharesimilarbutdifferent. Ilovethestoryofgreenenergystart-upBulb.Founded byfriendsHaydenWoodandAmitGudkain2015,thefirm Chris Maguire, editor BusinessCloud alreadyhas1.2millioncustomersandhasgrownitsteamto almost400. Whenitcomestogame-changingtechnology,lookno furtherthanconnectedcarstart-upwejo,whichwasfounded byRichardBarlowin2014.Carsgeneratehugeamountsof dataandhistechnologycapturesitandprovidesvaluable informationtoenduserslikeinsurersandlocalauthorities. It’sthereasonwhyUSautomotivegiantGeneralMotors boughta35percentstakeinwejo. I’vesaidbeforethatthepartofmyjobIlovethemost ismeetingentrepreneurs.LorenzoBrewercanbestbe describedasthehottestnameinmusicyou’veneverheard of.Dubbedthe‘SteveJobsofmusicpublishing’hisLondon- basedtechstart-upnkodaismakingsheetmusicaccessible. I’venodoubtthe23-year-oldwillprogressfromastart-upto ascale-up. RegRixisalreadythere.Herecognisedagapinthe marketforpeopletryingtoobtaincarfinanceandlaunched CarFinance247.It’samazinghowthebestnamesareoften thesimplest.Todayitemploys500peopleandhasaturnover of£50m.There’sabusinessplantodoubleinsizeby2025. Growthisvital. IgaveaspeechrecentlyandIconcludedthatalthough technologyisomnipresentinourlives,businessshould alwaysbeaboutthepeople.IwasremindedofthiswhenI wenttovisitformerfootballerGaryParkinson,whoisunable tomoveortalkafterastrokein2010lefthimwithlocked-in syndrome.Hisfamilyareamazingandhopethattechnology mayfindasolution.Ipraythattheydo. START-UPS VS SCALE-UPS 3 5 @BCLOUDUK By any measure, the rise of green energy start-up Bulb has been staggering. FoundedbyfriendsHaydenWoodand AmitGudkain2015,thefirmhasrapidly builtabaseof1.2millioncustomers– ‘members’–andgrownitsteamtoalmost 400.Howeveritsincrediblesuccess hasnotbeendowntoaggressivedirect marketingtechniquesorexpensive multi-platformadvertising;rather,old- fashionedreferrals. HeadofbrandClementineHobson hasbeenattheforefrontofitsscaling journeyforthelasttwoyears.“Atthe timeIjoinedwehad15,000-20,000 members.Thatisrapidgrowthby anyone’smeasurements!”shetells BusinessCloud.“Foralongtime,the growthteamatBulbhadjustthree people.Wefocusedonasmallnumber ofthingsandworkedhardatthem:our presence on price comparison sites, somedigitaladvertisingandword-of- mouthmarketing,whereourmembers refereachother.Thatreferralpiecewas absolutelyinstrumentalinourgrowth.We lovetogrowthroughreferralsbecausea friendofourmembersisafriendofours ENERGY SCALE-UP IS LEAN AND GREEN BulbhasbeencrownedtheUK’sfastest-growingcompany afterbuildingacustomerbaseof1.2millionwiththehelp oftechnology.JonathanSymcoxreportsontheincredible riseofaLondonbusinesswhichisleadingthedrivetowards renewableenergy. -andwe’dratherrewardourmembers thanpayadvertisers.ForBulb’sfirstthree years that was really how we grew the business–andittookusreallyfar.” Onlineinvestmentplatform SyndicateRoomcrownedittheUK’s fastest-growingcompanyinDecember 2018whileinrecentmonthsithasfinally dippeditstoesintoTVadvertisingasit lookstoreachtwomillioncustomersby theendofthisyear. TV SPOT Goingdownthetraditionaladvertising routewasnotadecisionittooklightly, despite attracting £60 million in growth funding.“Atsomepointyouneedtofind newwaystogrow,”saysHobson.“Over thepastyearwe’veexperimented:we’re intellyatthemoment,butbehindthe scenesweputinayear’sworthofwork to determine whether that was a channel thatcouldbeusefultousingrowingthe businessinasustainableway.” CEOWoodandCOOGudkawere movedtosetupthebusinessafterthey becamedisillusionedbyquestionable practices they witnessed inside the traditionalenergyindustry.Woodtold SyndicateRoom:“Weweretheonlyones thathadcorporatejobsamongstour friends,sowheneverwewouldgoto thepubortoparties,we’dalwaysbein thecornertalkingaboutwork.Wesaw first-handhowtheenergymarketwas broken.Itwasthesamestoryatallthe bigproviders–poorservice,hightariffs, inefficiencyandlittleeffortbeingmadeto championrenewables.” TheBigSixenergysupplierscharge customersto‘gogreen’whilethere isahugequestionmarkoverjusthow environmentallyfriendlythesegreen tariffsactuallyare.Meanwhile100per centoftheelectricityprovidedbyBulb isrenewable–takenfromindependent energy generators across the UK – while itofferssomeoftheUK’sgreenestgas. “Energy is an enormously distrusted industry,”saysHobson.“Foundingan energy company in 2015, it felt to our foundersliketodoanythingotherthan 100percentrenewableelectricitywasn’t right.We’rebigbelieversthatrenewable energydoesnothavetobealuxuryand itshouldbeavailabletoall.Providing affordablerenewableenergyhasalways beentheprincipleaimofBulb.” FAIR PRICE According to some estimates, energy companies are currently holding on to some£1billionofUKcustomers’money asaresultofdirectdebitpaymentsbeing ENERGY BUSINESSCLOUD EDITION14,Q22019 6 BUSINESSCLOUD.CO.UK settoohigh.Theaveragedualfuelbill attheBigSixis£1,117,thesamelevel as2010,despiteasignificantlylower wholesale price: they claim this is a direct consequenceofrisingenvironmentaland socialcosts. MeanwhileBulboperatesasingle tariffforallcustomerswhichchanges depending on the wholesale price of energy.Thattariffrosethreetimesin 2018,butdroppedagaininMarchata timewhenalltheBigSixandsomesmaller energysupplierswerehikingpricesafter regulatorOfgemconfirmedariseinthe energypricecapforstandardvariable andprepaymenttariffs.Bulbisnotthe cheapestsupplieronthemarket,butit claimsitstariffiscurrently£250cheaper thanstandardplansattheBigSix,which havecorneredthree-quartersofboththe electricityandgasmarkets. “We’reabouttenpercentcheaperthan theBigSix,”saysHobson.“Thewaywe priceourenergyiscostreflective:last year the wholesale cost of energy went upalotandourtariffswentuptomatch that.It’snowbeenfallingforquitealong time,hencetherecentpricedecrease. “Wethinkit’srightandfairthatthe priceyoupayforenergyreflectsthecost toserveit.Forsomepeoplethevariable tariffdoesintroduceacertainsenseof insecurity [when it comes to planning finances],butoverthelongtermyouwill getabetterdealonyourenergyifyouare onavariablerate.” Bulbcommandsafargreatershare ofthemarketthanfellowrenewable suppliersEcotricityandGreenEnergy. AsofDecember2018,ithadthreeper centshareofbothelectricityandgas, accordingtoregulatorOfgem.Ithas caught up with Shell Energy, meaning only theBigSixandOvoEnergy,whichisit closingonrapidly,havemorecustomers. Hobsonsaystheaimistochallengethe ‘bigboys’withinafewyears. Ten per cent of its gas is green, which compares with 14 per cent at Ecotricity and100atGreenEnergy.Bulbsays100 percentofitsgasiscarbonneutralasa resultofsupportingprojectsaroundthe world.“Tenpercentisabout30timesthe nationalaverage,”explainsHobson.“That willgrowinanascentindustry,butatthe momentBulbbuysabout40percent ofallgreengasavailableinthemarket. Recentlywe’vetakenthedecisionto carbonoffsetforthe90percentofour gaswhichisn’tgreen.Soalloftheenergy usedbyBulbmembersis100percent carbonneutral.” INNOVATION Greengas–biomethane–isderivedfrom organic sources such as food or farm waste.Cutting-edgetechniquesareused to capture the gas which would otherwise naturallybereleasedasmethane,a greenhousegas20timesmoretoxicthan CO2,intotheatmosphere. OneexampleisHugginFarmin Doncaster,SouthYorkshire,whichhas builtananaerobicdigesterplantand suppliesgreengastoBulb.“Willieand LyndaMacIntoshgrowsugarbeetontheir farm, which goes to the factory and gets processed,”explainsHobson.“Thewaste thatcomesbackfromthatisputinto theanaerobicdigester,whichoperates notdissimilartoacow’sstomach:allof themattergoesintothatandit’sturned aroundandagitatedatstomach-like temperatures.Itgivesoffagasasit’s doing that which is captured, clean, and pumpedintotheNationalGrid.It’sa closed-loopwayofgeneratinggas.The wastefromtheprocessalsogoesback ontofarmstofertilisecrops.It’squitea magicalprocess:it’slikecreatingenergy from,sometimes,poo!” Suchadvanceswillbecrucialtothe ENERGY BUSINESSCLOUD EDITION14,Q22019 FoundersHaydenWood,left,andAmitGudka. 7 @BCLOUDUK UK’saimofcuttinggreenhousegas emissionstonearlyzeroby2050.Around 30to50percentofourindividualcarbon footprint comes from powering our homes,sousingrenewableenergyis onewaytodecreasetheimpactinboth theshort-andlong-term.ACommittee onClimateChangereportpublishedin Mayrevealedahugedropinthecostof renewableenergysuchaswindandsolar powerinrecentyears. A third of the energy currently in the NationalGridisrenewable,compared to39percentgas,18percentnuclear andjustfivepercentcoal.“Thatis unbelievablecomparedtowherewewere 5-10yearsago,”saysHobson.“Over theEasterweekend,theUKwent90 hourscoal-free–fourdaysofrunningthe countrywithoutanyuseofcoal.Thatwas becauseitwassosunnyandthesolar panelswereworkingsohard!We’reinthe middleofareallybigtransitionandshift. It’slikeanewindustrialrevolution. “There’salotofmisinformationabout renewableenergy:thecosthasfallen quitesubstantiallyoverthelastfewyears. Evenbeforethosecostsavingscame alongwe’vebeenabletoofferrenewable energyaffordablybyhavingaleaner, moreefficientbusinessmodelandby leveraginggreattechnologytokeepour owncostslow.” SMART METERING Bulbhasalargeproductteamdeveloping digital tools, such as its app, which will help its customers manage their energy consumptionassmartmeteringbecomes moreprevalentinourhomes.“Energy isgoingtogetmorecomplexbutmore importantinourlives,”saysHobson. “Atthemoment,peoplearepassive recipients of electricity and gas at home: the generators are at one end, the grid isinthemiddleandyou’reontheother endusingit.Thatrelationshipisgoing tobecomemoredynamic:youmight havesolarpanelsonyourroofandbe puttingbackintothegrid,youmighthave anelectricvehicleandbeputtingback intothegridthatway.Youmighthavea batteryathometostoreenergytouse atothertimes.Wethinkpeoplearegoing towanthelpandguidancetofigureout howtoapproachthis.WeseeBulb’srole shiftingfrombeinganenergysupplierto anenergymanager,wherewe’rehelping people to manage the energy ecosystem theyhaveathome.” Bulbhaslaunchedan‘alphatrial’of50 customers,whereitpaysthemtohave solarpanelsathome.“Ourintentionis torollthatouttoallBulbmembersand support that growing community of generators.Thereareamillionpeople with solar panels on their roofs and we expectthattogrowsignificantly.” Inearly2019Bulbleftitsco-working basetomoveintoitsfirstdedicated headquartersinBishopsgatenear LiverpoolStreet,whichhasallowed thecompany’scross-functionalwayof workingtoflourish.“Intheoldbuilding itwasbecominganissuebecausewe werespreadovermanydifferentfloors, sitting in little studios separate from each other,whichwascausinganumberof difficulties,”Hobsonacknowledges.“The growthteam[forexample]hasmarketing professionalslikemyself,technologists, designers and researchers, so it has immeasurablychangedforthebetterthe wayweworktogether.” CHALLENGES There are no plans to open regional offices.“Growingasquicklyaswehave bringslotsofchallenges.Oneisstaying true to the original promises that we madetoourmembers,”saysHobson. “Wesetourselvesambitioustargets fordeliveringexcellentservice.Around ayearagonowweintroducedakindof swearjarwhere,ifweletourselvesdown ontheseservicepromises–ifsomeone’s hadtowaittoolongtospeaktousonthe phone[forexample]–weautomatically apply£10credittotheiraccount. “Tome,thatfeltlikeareallyradical movetosay‘wevalueourcustomers’ time’.Iwishthereweremoreutilitiesthat tookthatapproach.Italsointroducesa laser-focusbecausethereisarealcostto thebusinessifwedon’tgetitright.” Bulbhasagoodtrackrecordof customerservice,with90percent ratingit‘great’inarecentpollby MoneySavingExpert.Andthisagainst abackgroundofawhopping3.8m complaintsmadebydisgruntled customersaboutenergycompaniesto Ofgemin2017alone. Another challenge is around maintaining company culture, which is setbythewiderBulbteam.“Sometimes Igoonholidayforaweekandthereare tennewmembersoftheteam!”says Hobson.“Itmeanseveryoneisconstantly havingtoshiftrole,fromthetopdown: what’srequiredfromHaydenandAmit changesfrommonthtomonth.Everyone intheorganisationhastobenimbleon theirfeet.Werunworkshopsasateam, abottom-upapproach,whereeveryone canbeinvolvedindefiningwhatour culturelookslike.Onemightbe‘bea radiator,notadrain...’ “I’vebeeninverylargeorganisations beforewhereI’vestoodinthelobby andseentheculturalvalueswrittenon thewall,butthey’relonganddifficultto understand.Idon’tfeeltheorganisations themselvesreallyreflectthem. “Wewereconsciousquiteearlyonthat part of the success of any company, and particularlyastart-up,isdowntohaving asharedculturethateveryonebuysinto andpractises:ithastobealivingpractice, rather than something which sits in a documentsomewhere.” ENERGY BUSINESSCLOUD EDITION14,Q22019 “We see Bulb’s role shifting from being an energy supplier to an energy manager, where we’re helping people to manage the ecosystem they have at home.” Clementine Hobson It’s probably fair to say that Charles Delingpole was destined for greater things than picking fruit. Theserialentrepreneurwasbornin Birminghamandattendedboarding schoolinWarwickshirefromtheageof sixbeforestudyingattwooftheworld’s mostprestigiousuniversities. Howeveroneofhisfirstjobssaw himpickingstrawberriesfor£1.20an hour – something which spurred him on tocreatehisfirstventure,TheStudent Room,anearlyonlinecommunity.“As soonasIputthewebsiteonlinein 1999,therewasahugeuptakesoitwas immediatelypreferabletoworkingona farm,”herecallsofthoseschooldays. Twoyearslaterheintroducedadverts andstartedchargingforaccess.By the time he went to uni, the platform wasmakingthousandsofpoundsin revenue.Howeverhedecidedtomove on after completing his political studies atCambridgeandLSE.”Iprobablydidn’t sellitforenough,”hetellsBusinessCloud. “Butwestartedeverythingbefore FINTECH’S GOLDEN BOY Onesummerhepickedstrawberries for£1.20anhourbut,20years on,CharlesDelingpolehasbuilt businesseswhichhaveattracted morethan$100millionininvestment. He discusses entrepreneurship and thefinancialcrimearmsracewith JonathanSymcox. Facebookand,whileFacebookwas winning the Olympics, we were doing the schoolegg-and-spoonrace!Itwasvery small-scale,tenpeople.Itnowhas70 peopleanddoes£7mrevenue,butit’sstill tinyincomparisonwithFacebook.” Hespentthreeyearsadvisingdigital andmediacompaniesatJPMorgan,an experiencewhichpreparedhimwellfor hisstellarfutureFinTechcareer.“Igot toworkwithCEOsandsawhowthey rantheircompaniesandlearnedtothink aboutthestrategyoffinance,”hesays. DAWN OF FINTECH StartingupMarketInvoicewithAnil StockeratthedawnofLondon’sFinTech boomin2010couldhavebeenadaunting prospect,butnotforthehungry Delingpolewithabookfullofcontacts.“It requiredcredibility,contactsandcapital. We had to pitch to hedge funds and deal withregulatorsandbanks,”hesays.“I didn’tjustdothatfromscratch!” Thepairinitiallyplannedtobuyan existingcompanyusingfundsfromwilling investors.“Wemetlike50companiesand none of them seemed to beagoodoptionbecause theyweresubscaleor,if theownerleft,itwouldbe problematic,”hesays.“So we thought we could lend moneytotheminstead. “Backin2009theworld was collapsing: companies weren’tlendingand bankswereverybadat technology[whereas]we knewabouttechnology. Thebanksweresuffering and it was a good opportunity to try andattackthem.FundingCircleand Crowdcubewerelaunchingatthattime: thatwasthefirstwaveofFinTech.” Ittookthemfivemonthstogettheir firsttransactionandninemonthstoget theirfirstmillionpoundsinvolume.“That 8 BUSINESSCLOUD.CO.UK BUSINESSCLOUD EDITION14,Q22019 BIG INTERVIEW mightmakeyou£6,000,”Delingpole explains.“Weweretwoyoungguys andwehadtoworksuperhardtoget anywhere.Mostcompanieswhotriedthe samethingfailed.Itwasahugechallenge tobuildthatcompanybecauseitwasnew inmanyways.” DelingpoleleftMarketInvoicefour yearsagobuthasnoregretsaboutthat decision.TheFinTechrecentlysecured £56m in new funding while he still holds sharesinthebusiness.“Itemployed60 peoplewhenIleftandwasgrowingvery quickly.Itwasinaverygoodplace.Itwas therightchoice,”hesays.“Anil’sagreat businessleaderandhe’sdoneagreatjob. IfeltitwoulddoverywellevenifIwasn’t involvedonaday-to-daybasis.” NEW VENTURE Readytobuildanotherbusiness,he turned his attention to the “nightmare” of compliance, which he says is a huge problemacrossamultitudeofindustries. “Ihadtonsofideasfromtalkingtofriends whowerestillinbanks.Theyweresaying ‘listen,complianceisanightmare-it’sour biggestproblem’,”heexplains. “Iknewitwasaproblemat MarketInvoice.Youhavetolendmoney topeopleyou’venevermet.Andyoualso takemoneyfromallovertheworld.We hadoneclientwhowantedtoinvesta millionpoundsinaplatformfromanoffice inJerseythroughsixlayersoftrust.Itwas acompletenightmare.” HisnewventureComplyAdvantage, whichisintheprocessofrebranding to Mimiro, helps companies including SantanderandtheBankofAmerica analysetheriskoffinancialcrimethrough theuseofmachinelearningalgorithms. Theseabsorbandscourmillionsof structured and unstructured data sourcestobuildasnapshotofanentity’s riskinreal-time. Traditionally,checkingtheveracityof fundsisanextremelytime-consuming andexpensiveprocess,evenwiththe adventoftechnology.Soitcomesas nosurprisethatDelingpole’sfirmhas alreadypartneredwithmorethan350 customersinover45countriesandraised $30minfundingrecently,takingitstotal externalinvestmenttoaround$40m. “I’dbuiltdatabasesystemsatThe StudentRoomwhilesomeofthe companiesIworkedwithatJPMorgandid thisstufftoo.Iknewitfromatechnical, commercialandbusinessperspective reallywell,”saystheCEO.“Ialsostudied politicsatCambridgesoIwasinterested in terrorist groups and geopolitical sanctions. “Isawitasaconfluenceofallthe knowledgeI’dbuiltup–andeverything Ifindinteresting–inone:global, technology,financeandalsoavery important moral case in terms of allowing people to send money to their families overseas.It’snicethatthere’sasocietal benefittoit.” Hecontinues:“There’sanarmsrace.If you’reamoneylaundereroraterroristor drugdealer,thereareahundreddifferent waysthatyoucanhidethemoney.Every industryandeverygeographyintheworld issusceptibletobeingusedtohidethe proceedsofcrime,humantrafficking, animaltrafficking...everyonetherefore needsustoavoidmoneybeinglaundered orterroristsbeingfinanced.” FUTURE PLANS The entrepreneur outlined plans to doublethesizeofthebusiness,whichhas seen300percentrevenuegrowthinthe past12monthsandhasrapidlyexpanded intheUnitedStates. “Companieslikeusareanasset class,”saysDelingpole.“Therearemany SoftwareasaServicedatacompanies thataregrowingatsimilarrates.” London-andSanFrancisco-based venturecapitalfirmIndexVenturesled the recent Series B round, which drew participationfromexistinginvestor BaldertonCapital.“Theinvestorsexpect ustocarryontriplingandeventuallyto IPO.We’reawayoffthatatthemoment– there’snotime-frame–butanycompany thatIndexinvestsinwouldbeexpected todothat.” Thetechiscloud-based,negating theneedforanyexpensiveon-premise deployment.“We’vegot90engineers buildinganamazingsystem.Wecould startfromscratchbecausewedidn’thave anylegacytechnology,whereaseveryone inthemarkettodayhasthishorrendous oldtechnology,”saysDelingpole. “Ourcustomershavetointegrateinto us.Thefutureiscloudandeveryone integratingwithAPIslikeours.We’re skatingtowherethepuckwillbe,rather thanwhereitisnow. “Theincumbentshavefailed.Sowe’re justgoingtosolveit.” Delingpole,whohasbackedten‘super early-stage’start-upshimselfasanangel investor,hasseenComplyAdvantage– which featured on our list of ‘101 FinTech Disrupters’lastyear–growfrom“10 people coding in my garage and two sales guysinmylivingroom”toanorganisation which employs 160 people in Singapore, London,RomaniaandNewYork. “Weshouldbe300peopleattheendof theyear,”hereveals.“Buildingacompany from scratch is super hard and I prefer nottodoitagain.I’dmuchratherdouble thesizeofthiscompanythanbuildtwo separatecompanies. “I’vegotnointentiontoleaveand there’snoreasonformetodoso–unless Igetfired!” 9 @BCLOUDUK BUSINESSCLOUD EDITION14,Q22019 BIG INTERVIEW The HealthTech sector is booming thanks to accelerating technologies such as AI, wearables & VR. Thegovernmenthasoutlineda ten-yearstrategytotransforma creakingNHS,withtechcrucialto theplantoimprovepatientservices andsavemoneyintheprocess. Tech is helping patients to monitor their ongoing health issues and flaguppotentialproblemsbefore theyhappen.Itisalsohavingareal impact on how we diagnose and treatillnesses. Fromappstohelppeopleliving withdementiatocutting-edge cancerresearch,3Dprintedorgans that allow surgeons to practise on life-likemodelsbeforeanoperation andvideoGPconsultations,there arethousandsofexcitingtech companieswhicharemakingareal differencetopeople’slives. That is why BusinessCloud has beenonthehuntforthenation’s topHealthTechInnovators. JennyBrookfieldreports. l Dr Julian, London AandEdoctorDrJulianNesbittcreated theDrJulianappafterseeingthe numberofpatientswithmentalhealth problemswhowereplacedontowaiting lists.Hisappconnectspeoplewith therapists,matchingthetwobasedon the needs of the patients, who are then offeredconsultationsviavideolink. l Patchwork, London FoundedbytwoNHSdoctors, Patchworkaimstohelphospitals cutagencyspendingbyofferinga placewherevacantshiftscanbefilled byexistingstaff.Healthcareknowledge providerBMJacquiredaminorityinterestin thehealthtechstartupinNovember2018. l Medic Footprints, London DrAbeynaJonesset up Medic Footprints tohelpdoctorsfind other outlets for their talents.Herwebsite has11,000subscribers andshe’saimingfor 90,000by2021,with her community aiming to cut down on the stressanddepressionsufferedbymedics whocouldconsideralternativecareers. l Open Bionics, Bristol Thereisglobaldemandforthebionic armsproducedbyOpenBionics,in Bristol.Theaward-winning roboticscompanymade theworld’sfirstmedically approved3D-printed bionicarmandhasa developmentcontract withNHSEnglandtomake itsarmsmoreaccessible. l Little Sparks Hospital, London SetupbyDrChrisEvans,LittleSparks has a host of methods for preparing childrenforsurgery. Itsinnovations includeavirtual reality app, so childrencanlook around a hospital beforetheygo in for a procedure, a range of superhero Join the discussion on #HealthTech101 BUSINESSCLOUD EDITION14,Q22019 10 BUSINESSCLOUD.CO.UK hospital gowns and an app that giveschildrengamestoplaywhile wearingabreathingmasktoundergo generalanaesthetic.Ithaswonthe HeathrowInnovationOriginality Prize2018andvariousotherawards. l Equivital, Cambridge Equivitalmakeswearabletechthat monitorsforhealthconditions.It istheonlywearabletechbusiness intheworldtohaveclearancefor sensorstobeworninwarzones. ItsLifeMonitorwaswornbyFelix Baumgartner during his famous RedBullStratosspacedivein2012. l InTouch with Health, Cirencester InTouchwithHealth’spatientflow managementsoftwareisusedby morethan100UKhospitals.Itrecently expandeditsoperationsintofive overseasterritoriesincludingtheUAE andAustraliaasitchasesambitious globalgrowthtargetsthroughout2019. l Walk with Path, Essex MobilityspecialistWalkwithPath makesashoeattachmentthatshines alighttohelpthosewithParkinson’sor MStowalk.Amultipleaward-winner, theinnovationaimstopreventinjury andimprovemobilitybyprovidingvisual cluesandfeedbackforthewearer. l Doctorpreneurs, London Doctorpreneursisaglobalcommunity for doctors interested in healthcare innovation,techandentrepreneurship. Ithas15,000members,forwhomit organiseseventsandofferssupportin gettingtheirentrepreneurialideasoff theground. l Orcha, Daresbury GPscanprescribeappstopatients thankstoOrcha,theDaresbury-based techbusiness,whichcompareshealth apps to show those which are most effective.It aims to drivewider adoption of digital tech in health and,in2018, it was enlisted by NHSDigitaltoconductappevaluations forthecentralNHSLibrary. l Elder, London Elderoffershealthcaremanagement technology that matches those in need offull-timecarewithlive-incarers. ItwasfoundedbyPeteDowdsand TomBrooks,whobothhaddifficult experiencesinfindingcarefortheir elderlygrandparents,andislooking after hundreds of customers across theUK. l Invatech Health, Bristol Invatechoffersworkflowsoftware to pharmacies and care homes to ensuremedicationisprescribed, dispensed and monitored safely and accurately.Thecarehomeplatform, which aims to eradicate errors, provideshomeswithadirectlinkto pharmaciestomanageresidents’ medicationaswellasserviceslikea hand-helddevicethatscansabarcode asmedicationisadministered. l Oxford Heartbeat, London BasedinLondon,OxfordHeartbeat’s aimistomakesurgeriesasminimally invasiveaspossibleusingbigdataand AI.Itssoftwareturns2Dscansinto3D modelstoenablesurgeonstovirtuallytest proceduresbeforethey’reintheoperating theatre. l Babylon Health, London Mobile-basedhealthcarebusiness BabylonHealthallowsdoctorsto diagnoseandprescribemedicationto patients.ItsGPandHandappoffersAI- powereddiagnosesbyrecognisingthe wayhumansexpresstheirsymptomsand connectspatientstoaGPviaavideocall. Ithas48,000patientsregistered,making itoneofbiggestGPpracticesincountry, andthebusinessisplanningtoexpand. l Benevolent AI, London BenevolentAIusestechnologytospeed upmedicaldiscoverybyanalysinglarge scientificresearchdatasetstocreate itsowninsights.BasedinLondon,with officesinCambridge,NewYorkand Antwerp,thebusinessaimstoaccelerate thejourneyfromdatatomedicineand iscollaboratingwithAstraZenecato discovernewdrugsforkidneydisease. l endoscope-i, Birmingham A team of two ENT surgeons and two engineersmakeupendoscope-i,whose deviceattachestoaniPhonetoenable medics to photograph what they see in patients’ears. l Forward Health, London Foundedbyateamofjuniordoctors, ForwardHealthoffersasecureand healthcarecompliantmessagingservice fordoctorsandnurses.Itaimstoofferan alternativetodeviceslikepagers,whichare stillusedinhospitals,anditreceived$3.9m fundingtoexpandin2018. HealthTech 101 BUSINESSCLOUD EDITION14,Q22019 @BCLOUDUK 11 l OurPath, London OurPathisasubscription-based weight-lossappthataimstotackle diabetesviaathree-monthonline programme to help people change their lifestylehabitsandbecomehealthier. Itraised$3min2018andispartnered withtheNHSinHumber,Bristol,North SomersetandSouthGloucestershire, withplanstoexpandfurther. l uMotif, London PatientdataplatformuMotifworks withthelikesofAstraZenecaand collects data generated in clinical trialsthatwouldusuallybegathered throughpaperwork.Thebusiness raised$3.2min2018whichitplans tousetoexpandoperationstothe Asia-Pacificregions.Itcurrently operatesmostlyintheUSandEurope. l HomeTouch, London HomeTouchfindslive-incarersand reviewscareplansfordementiapatients. SetupbyaformerNHSdoctor,the businessisresponsiblefor40,000hours ofcareeverymonthviacarersthatare matchedtothepatientstheylookafter. Ithasraised£5moffundingtodate. l ZoomDoc, London ZoomDocallowspatientstohaveinstant telemedicine consultations, as well as the abilitytoinstantlybooka GPtoarriveattheir preferredlocation. Thebusiness launched a £2m EIS funding campaign in 2019tobringmedics to patients within an hour.TennisplayerAndy Murrayisaprimaryinvestor,following ZoomDoc’ssuccessfulcrowdfunding campaignwhichclosedinJanuary2018. l Mistura Informatics, Ashington, Northumberland Misturamakeselectronicresourcesfor pharmacists, medics and healthcare professionalssotheycanadviseandinform patients,carersandserviceusersabout theirmedication.Itwaschosenaspartof anacceleratorprogrammeinNewcastle’s Biospheretoadvancedigitalprojects toimprovethelifeofelderlypeople. l Elucid mHealth, Manchester ElucidmHealthmakessmartmedicine dispensersthatprovidesimple-to-use access, control and monitoring of each individualdose.Itstechnologyhastwo patentgrantsandanumberofpending applicationsandithasbegundiscussions withseveraltoptierpharmaceutical firmsonpossiblyadvancingthe useofitsPillConnectsystem. l Health Diagnostics, Chester HealthDiagnosticscreatespatient- focusedsystemsandsoftware.It workswithmorethan25NHStrustson deliveringNHSHealthChecks,withthe softwareprocessinginvites,assessing cardiovascularriskandtransferring healthcheckdatatopatientrecords. l Lantum, London Lantumenableshealthworkerstofind locumshiftsandisusedby17,500 clinicians.ItaimstohelptheNHScut downonagencyfeesandmakeiteasier formedicstofindadditionalwork. Foundedin2012,itraised£3.2mina seriesAroundofinvestmentanda further$7minseriesBfundingin2016. l Sensyne Health, Oxford SensyneHealthplcisahealthcaretechnologycompanythatcreatesvaluefrom acceleratingthediscoveryanddevelopmentofnewmedicinesandimproving patientcarethroughtheanalysisofreal-worldevidencefromlargedatabasesof anonymisedpatientdataincollaborationwithNHSTrusts.Thisanonymisedpatient dataisethicallysourcedinthatanyanalysisofit–andhencethecompany’saccess toit–mustbepre-approvedforeachprogrammeonacase-by-casebasisbythe relevantNHSTrusts.Thisistoensurethatthepurposeoftheanonymisationand theproposedanalysisaresubjecttoappropriateethicaloversightandinformation governance,includingconformancewithNHSprinciples,UKdataprotectionlaw andapplicableregulatoryguidance.SensyneHealthisanearlysignatorytothe DepartmentofHealthandSocialCare’s‘InitialCodeofConductfordata-driven healthandcaretechnology’.SensyneHealthislistedontheAIMMarketofthe LondonStockExchange(SENS.L)andisbasedintheSchrödingerBuilding,located onOxfordSciencePark. Join the discussion on #HealthTech101 BUSINESSCLOUD EDITION14,Q22019 12 BUSINESSCLOUD.CO.UK l Feebris, London London-basedAIplatformFeebris takesmeasurementsfromwearables andscansthemfordiseases.Targeting conditionslikepneumoniaandasthma, thebusinessisfocusingonelderly communities at the moment, aiming toavoidhospitalstaysbyidentifying conditionsbeforetheyescalate.It receivedfundingfromtheSocial TechTrusttoscaleupitsoperations. l Cera, London Cerafindsandmanageshomecare forelderlypeople.Ithaspartnered with the NHS, digitalising all processes operations,recruitmentandcarereports. Asaresult,thehealthsectorisable topaycarershigherwages.Cerahas alsoreceivedsignificantVCfunding. l PushDoctor, Manchester OnlineGPservicePushDoctorworks viaasubscriptionpackageandcurrently hasareachof1.2millionpeople.In January2019,thebusinessannounced adealwiththeUrbanHealthandI3 primarycarenetworksinBirmingham -covering13practicesand88,000 patients–toenablethemtomakea digitalappointmentwithanonlineGP tohelpthemgetseenmorequickly. l Doctorlink, London GPsurgeriescanuseDoctorlink’s tech platform to allow patients to bookappointmentsandaccess medicaladviceviatheirwebsite.It offersatriageservicethatallows patients to understand what mightbewrongwiththembefore theybookanappointmentwitha doctor.Itraised£20mininvestment during2017toexpanditsreach. l Echo, London Multipleaward-winningEchois aprescriptionserviceappthat allows patients to order repeat medication at the touch of a buttonandhaveitdeliveredto theirhomefreeofcharge.It workswithNHSprescriptionsand sendsreminderstousersabout whentotaketheirmedication. l Thriva, London Thrivaoffersat-homefingertipblood testsfordifferenthealthconditions. Usersarethenofferedpersonalised onlinereportsandevidence-based advice.Itlaunchedasaliva-based cortisol stress test and two female hormonetestsin2019,expandingon thetestsitoffersandmakingiteasier forpeopletomonitortheirownhealth. l Andiamo, London Andiamomakes3D-printeddevicesto supportthespineandlimbsfordisabled children,inspiredbytheexperienceof foundersNaveedandSamiyaParvez withtheirownchild.Itmakessplints andbracesmuchquickerandeasier thantraditionalmethods.Thebusiness received£1.7mfundingin2018andwas afinalistintheWeWorkCreatorAwards. l Sano Genetics, Cambridge SanoGeneticsoffersaplatformthat pools genetic information to allow people toowntheirowndata.Itenableslarge- scale genetic and medical research withoutsacrificingdataprivacy,enabling peopletotakepartinresearchandthen owntheirresultingdata.Thebusiness received£500,000seedfundingin2019. l Now Healthcare Group, Salford NowHealthcareGroupprovides patients with remote access to primary careservicesthrough app-basedvideoand telephone consultations thatareavailableonthego. ServicesincludeNowGP, for consultations with a doctor, and NowPatient, enablinguserstoorder prescriptions, and there are more than 2 million peopleusingthemthanks toNow’spartnerships withbluechipclients. l IamYiam, London AIpersonalhealthplatformiamYiam measures more than 400,000 genetic markerstohighlightareasofactivity ornutritioninusers.Itspersonalsmart healthassistantofferspersonalised adviceincludinglifestyleanalysis, goalsettingandweeklyshopping lists.Usersmakeaone-offpayment andcantrackthemselvesagainst theirfriendstoreceiverewards. l Doctify, London Doctify’splatformenablespatientsto searchfor,compareandbookprivate doctors.Ithashelped1mpatients since its launch in 2015 and raised morethan$1min2016.Co-founder StephanieEltzwasanorthopaedic surgeonbeforelaunchingthebusiness. l White Lab, London WhiteLab’sSensioAirisasmart indoorsallergyandairquality trackerandapp,whichlogs symptomsandtracksallergens.It monitorstheairqualityin320cities across the world and won a CES 2018InnovationAwardin2018. HealthTech 101 BUSINESSCLOUD EDITION14,Q22019 @BCLOUDUK 13 14 BUSINESSCLOUD.CO.UK l Peek Vision, Hertfordshire PeekVision’ssmartphoneapp tests and scans eyes and is used in developingcountries.Theoptician- styletestissimpletouse,enabling eyecheckstobeconductedinhomes, communities,andschools.Itsschool eye health screening and treatment programmeinKenyawonthe2018 AllAfricanPublicServiceInnovation Awards(AAPSIA2018)ataceremony heldinEthiopiainDecember2018. l Concentric, Cardiff Cardiff-basedConcentricprovidesa platformtohelppatientsmakeshared decisionswithsurgeons.Itdigitises the paper process, which is predicted tosavehealthboardsmoneythrough reduced medical negligence costs andavoidingunnecessaryoperations. Itreceived£350,000fundingin April2019toscaleupitsefforts. l Elvie, London Elviemakessmart tech for female care, including breastpumps andpelvicfloor trainers.The devicesofferreal- timefeedback viaanappanda gamificationelementtoencourage womentousethem.Itraisedarecord $42minvestmentinApril2019, whichitintendstousetodoubleits workforcebytheendoftheyearand spendonresearchanddevelopment. l Femeda, London Femedahasdevelopedarangeof groundbreakingmedicaldevicesfor female urinary incontinence including apelvicfloormusclere-trainer. l EMIS Health, Leeds Establishedin1980,EMISHealthprovides patient record systems and software and has more than 40 million patient recordsonitssystem.Ithasacquired sevenorganisationsduringitslifeand has60,000weeklyusers.Revenuefor thesixmonthstotheendof2018was £84.5m,withprofitsrecordedat£13m. l Medopad, London Medopad’sappsconnect patients and medics, using AItopredictconditions. Thebusinessworkswith healthcareprovidersand produces data collection platforms for life sciences partnersandinjuryanalysisfor sportspartners,forexample.The businesshasmadeaseriesofacquisitions andisaimingfor1bnpatientusers. l Orchard Therapeutics, London Abiopharmaceuticalbusinessfor patients with rare diseases, Orchard Therapeuticspartnerswiththelikes ofGreatOrmondStreetHospitaland UniversityCollegeLondon.Withoffices intheUKandUS,itdevelopsinnovative genetherapiesandhasraised$280m funding. l Kheiron Medical Technologies, London LaunchedinJanuary2019,Kherion’s AIsoftwareoffersbreastscreening forearlierdetectionofcancer.A trial was launched on historic scans inLeedsandthebusinesshas receivedgovernmentfundingaspart oftheNHSTestBedprogramme. l Moodbeam, Hull Moodbeam’swearabledeviceallows users to monitor their emotionalwellbeing and log their mood.Itlinks to an online andmobile platform andgives insights into how moods changeover time, showing patterns and trends that can supportpositivechange. Thebusinessreceived£200,000 funding from the Northern Powerhouse InvestmentFundin2018toenable thedevicetogointoproduction. l Zava, London Patientsfillinanonlinemedical questionnaire,whichisreviewed bydoctorsbeforemedicationis prescribedandsentout.Zavaaimsto offerpatientsadiscreetmedication serviceandhasprovidedmorethan twomilliontreatmentssince2011.It operatesintheUK,France,Germany, Switzerland,AustriaandIreland. l Cell Medica, London CellMedicaistransformingthelivesof cancerpatientsthroughcelltherapies. HeadquarteredinLondon,UK,italso hasfacilitiesinHoustonandZurich.Itis focused on transforming the treatment of solid and hematological cancers bydevelopingnext-generationcell therapiesinpartnershipwithhospitals. BUSINESSCLOUD EDITION14,Q22019 Join the discussion on #HealthTech101 l Mable Therapy, Leeds MableTherapyspecialisesinspeechand language therapy software that uses cuttingedgeUIanddatavisualisation systems.Mablecliniciansdeliverthe therapywithinschools,usinggamification toaidlearningandcarryoutassessments. The software, which has changed the waytherapyisdelivered,collectsdataon thechildandtracksprogress,whichcan besharedwiththeschoolandparents. l EYOTO, Birmingham Anotheruniversityspinout,thistime fromAstonUniversity,EYOTOis developinghardwareandsoftware productsusingAIforeyetesting.The business,formerlyAstonEyeTech, raised £5m in 2017 in a series A round led byMerciaTechnologiesandlaunched undertheEYOTObrandin2018. l Autolus Therapeutics, London Autolus Therapeutics specialises in T cell programming technology for the treatmentofcancer.Itisengineering precisely targeted, controlled and highly activeTcelltherapiesdesignedtobetter recognisecancercells,breakdowntheir defencemechanismsand

Publishing documents on edocr is a proven way to start demand generation for your products and services. Thousands of professionals and businesses publish marketing (brochures, data sheets, press releases, white papers and case studies), sales (slides, price lists and pro-forma agreements), operations (specifications, operating manuals, installation guides), customer service (user manuals) and financial (annual reports and financial statements) documents making it easier for prospects and customers to find content, helping them to make informed decisions.

About edocr

I am an accomplished content marketing professional helping you to build your brand and business. In my current role, I fulfill a multi-faceted solution marketplace including: publishing and sharing your content, embedding a document viewer on your website, improving your content’s search engine optimization, generating leads with gated content and earning money by selling your documents. I gobble up documents, storing them for safekeeping and releasing the text for excellent search engine optimization, lead generation and earned income. 

Publishing documents on edocr.com is a proven way to start demand generation for your products and services. Thousands of professionals and businesses publish marketing, sales, operations, customer service and financial documents making it easier for prospects and customers to find content, helping them to make informed decisions.

Get publishing now!

×

Modal Header

Modal body