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Organizational Profile – Application Summary
Clarke American’s history dates back to 1874, with roots
in printing checks. Today’s customers have much more
sophisticated requirements, and we have expanded our
traditional line of check products with innovative, added-
value products and services. We are proud of our past, with its
growth and prosperity, and are very excited about the future.
P.1A ORGANIZATIONAL ENVIRONMENT
Figure P-S1 defines Clarke American’s beliefs and
aspirations. These form the foundation of our approach to
Business Excellence, which we call First in Service (FIS).
FIS is our quality journey and is a mirror image of the
Baldrige Model. This FIS commitment drives our people,
processes and results toward world-class levels. Figure P-S2
shows the FIS behaviors we expect from every leader and
associate. Our receipt of the 2001 Texas Award for
Performance Excellence externally validates the success of
FIS.
We align our goals and actions with the goals of our
partners (the financial institutions – FIs) and our mutual
customers (the checking account holders).
Headquartered in San Antonio, Texas, we produce
personalized check orders and handle servicing phone calls at
industry-leading levels of service, quality and cycle time. Our
network includes manufacturing facilities, partner and
customer contact centers and a field sales force. This network
continues to evolve to deliver on the ever-changing needs of
our partners and customers.
Figure P-S1 Who We Are – Clarke American
Vision Statement
To become a world-class Customer Management Solutions
company providing innovative, quality-driven solutions that
delight our partners and customers.
Core Purpose
To be the company people trust and prefer to provide quick
and accurate financial documents, products, and services
that make transacting their business easy and secure.
Mission Statement
We will be recognized as a First in Service company by our
customers, partners, suppliers and shareholders as a result of
our commitment to superior services and qual