Envision Centricity Awarded INTERNET
TELEPHONY® Magazine’s 12th Annual Product
of the Year Award
Envision Centricity Recognized for Outstanding Innovation
April 06, 2010 09:03 AM Eastern Daylight Time
SEATTLE--(EON: Enhanced Online News)--Envision Telephony, Inc., a leading global provider of workforce
optimization (WFO) solutions for the contact center and enterprise, today announced that Technology Marketing
Corporation’s (TMC®) INTERNET TELEPHONY magazine has named Envision Centricity® as a recipient of its
2009 Product of the Year Award. Envision Centricityis a web-based technology platform that unifies Envision’s core
workforce optimization (WFO) solutions for the contact center, including Envision Click2Coach®, the company’s
landmark agent management and coaching solution.
“We are very pleased to be honored for a second consecutive year by INTERNET TELEPHONY for the continued
demonstration of innovation in Envision Centricity,” said Rodney Kuhn, Envision CEO. “It is very gratifying to our
team to see the strong industry support and enthusiasm that Envision Centricity has received, and even more so to
see the many successes experienced by our customers that have upgraded to the fully integrated and Web-based
WFO platform we first introduced just over a year ago.”
Envision Centricity® is a web-based workforce optimization platform that provides flexible, user-defined dashboards
for monitoring, managing and analyzing data in a single, easy-to-use console. Envision Centricity significantly expands
performance management capabilities by capturing, aggregating and displaying valuable information at the agent,
center and enterprise levels.
“INTERNET TELEPHONY is proud to grant Envision a 2009 Product of the Year Award for Envision Centricity.
Envisionhas proven its commitment to quality and excellence while addressing real needs in the marketplace,” said
Rich Tehrani, CEO, TMC. “We’re happy to recognize and honor Envisionfor their development of IP
communications technology. We look