Welcome to Virgin Car Insurance
Thank you for choosing Virgin Car Insurance. This policy booklet gives full details of your cover
and should be read along with your Schedule and Certificate of Motor Insurance. Please keep
all your documents in a safe place. If you have any questions about your policy, please call us
on the number shown in the Schedule. We have not provided You with a personal recommendation
as to whether this policy is suitable for Your specific needs.
Your right to cancel
You can cancel this policy at any time by telling us either over the phone or in writing. Please see
Condition 5 on page 25 for full details.
How to make a claim
To notify Us of a claim please call 0870 024 0725 (for 0870 calls from a BT line there is a maximum
charge of 7.9p per minute).
How to complain
Should there ever be an occasion when You need to complain, please call Us on Our priority
number 0870 024 0722. If Your complaint relates to a claim, please contact Your claims handler
whose details will be shown in Your claims documentation.
If You wish to write, then address Your letter as follows:
› Claims related complaints to Customer Relations Department, Virgin Car Insurance, Cote Lane,
Pudsey LS28 5GF.
› All other complaints should be addressed to Customer Relations Department, Virgin Car
Insurance, PO Box 106, Broad Street, Bristol BS99 7NQ.
If we cannot resolve the differences between us, You may refer your complaint to the Financial
Ombudsman Service (FOS). Their address is: South Quay Plaza, 183 Marsh Wall, London E14 9SR,
telephone 0845 080 1800.
Details about our regulator
UK Insurance Limited is authorised and regulated by the Financial Services Authority, number 202810.
The Financial Services Authority website which includes a register of all regulated firms can be visited
at www.fsa.gov.uk or the Financial Services Authority can be contacted on 0300 500 5000.
Under the Financial Services and Markets Act 2000, should the company be unable to me