CONSULTATION IN ACTION: FIVE STEPS TO SUCCESS
1. Requesting Assistance
This is as easy as a telephone call, letter, or e-mail to
your state’s Consultation Project Office. You can find
your state’s Consultation Project Office address and
phone numbers in this folder.
In response, the Consultation Project Manager will
determine the priority of your request for services
• The nature of your worksite problem — “imminent
danger” situations or hazards prioritized at the
federal or state level for action take precedence.
• Your worksite size and industry category — priority
is given to small- to medium-size employers (fewer
than 250 employees at a worksite or fewer than 500
corporatewide) in high-hazard industries.
• The type of consultation service you desire —
an onsite hazard survey or another service that
may be conducted off-site (e.g., safety and health
review of proposed or new production processes,
educational workshop delivered to groups of
employers and workers).
The Project Manager will assign a consultant to your
request who will contact you to:
• Set up a visit date based on the priority assigned
to your request, your work schedule, and the time
needed for the consultant to prepare adequately
to assist you.
• Determine the scope of your visit to see if you want
all working conditions and the site’s entire safety
and health program included in the consultation
or if you want to limit it to a discussion of specific
The consultant will remind you that if he or she
observes hazards that are outside the scope of the
request, he or she must inform you, and you must
correct any hazards that OSHA deems serious or
that pose an “imminent” danger to employees.
2. The Opening Conference
When the consultant arrives at your worksite for the
scheduled visit, he or she will:
• Explain the purpose, scope, and procedures of the
visit. Specific conditions that require your consent
before the visit can proceed include:
– The consultant’s right to interview individual
employees and to speak with w