HFA Idaho Housing & Finance Association
Name of Entry Customer Retention – Loan Modification Program
Official Entry Form
(Complete for each entry.)
Name of Entry Customer Retention – Loan Modification Program
HFA Idaho Housing and Finance Association
Contact Susan Semba
Phone 208 331 4726
Fax
208 331 4800
Email susans@ihfa.org
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Entry Description: Complete one Official Entry Form for each entry. Each Official Entry Form
must be accompanied by an Entry Description. The Entry Description may not exceed three
single-spaced, typed pages in length, with one-inch margins and 11-point minimum font. Please
provide agency and entry name on each page.
The Entry Description should provide a brief description of the program, project, or practice;
when and why it was undertaken; what it has accomplished; and why it is meritorious. In
addition, the Entry Description should demonstrate how the entry is responsive to the judging
criteria provided in the 2006 Annual Awards Categories and Criteria.
See Call for Entries for program rules and guidelines.
Idaho Housing and Finance Association
Title: Customer Retention – Loan Modification Program
Category: Management Innovation – Financial
ENTRY SUMMARY
As is true for many HFAs, the Idaho Housing and Finance Association experienced considerable run-
off of its loan portfolio during