Astute Solutions Advances Knowledge
Management and Web Self-Service with
Versatile Enterprise Solution Accelerates ROI, Minimizes Total Cost of Ownership
May 27, 2010 10:36 AM Eastern Daylight Time
COLUMBUS, Ohio--(EON: Enhanced Online News)--Astute Solutions (www.astutesolutions.com) today
announced the release of RealDialog 3.0, a knowledge management and e-service solution for enabling superior
customer experiences across Web, contact center, social media and mobile touch points.
RealDialog 3.0 meets companies’ urgent needs, equipping them to deliver positive customer experiences across
multiple communication channels; expedite information access to quickly and effectively address customer inquiries;
reduce service- and support-related costs; and achieve greater productivity across the enterprise.
Available as an on-premise solution or through a software-as-a-service (SaaS) delivery model, RealDialog 3.0 has
the versatility to be deployed for many uses through a single platform, including:
l Providing high quality, online service experiences—24/7—via a conversational “virtual assistant” on a
l Resolving a majority of customers’ routine and complex questions/issues online to significantly reduce the
volume and costs of inbound email and phone calls
l Delivering precise answers and interactive guidance through the CRM or contact center application to help
agents resolve issues quickly and enhance the customer experience
l Improving the speed and quality of email, chat and social media responses by delivering pre-approved,
l Providing employees and partners instant access to a wide variety of systems and documents across the
enterprise through a single knowledge engine.
l Closing the gap between gathering social network data and strengthening customer relationships and company
l Capturing and sharing detailed “voice of the customer” insights that drive continuous improvement and
innovation of service, marketing,