CallMiner Receives PCI Certification and
Introduces Data Redaction Functionality
CallMiner Eureka helps Organizations Secure Customer and Agent Interactions with New Enhanced
Security for Transcription and Audio Playback
August 25, 2010 02:08 PM Eastern Daylight Time
FORT MYERS, Fla.--(EON: Enhanced Online News)--CallMiner Inc., the industry leader in enterprise speech
analytics, today announced it had received its Payment Card Industry Data Security Standard (PCI DSS)
certification. T3i, a leading provider of Compliance and Security Solutions and a payment card industry compliance
management Qualified Security Assessor, performed the validation.
PCI DSS is the payment card industry security requirement for entities that store, process or transmit cardholder
data, and has been endorsed by all the major card brands – Visa Inc., MasterCard Worldwide, Discover Network,
American Express and Japan Credit Bureau (JCB). For certification, CallMiner had to demonstrate compliance by
thoroughly reviewing its physical access controls, IT environment and information security policies and procedures.
Additionally, CallMiner passed an internal penetration test, which ensures adequate controls are in place for any
person with access to the internal corporate LAN/WAN environment.
T3i’s Chief Executive Officer Jerry Wyble said, “The fact that CallMiner was extremely well organized, had a secure
data infrastructure and environment already in place made CallMiner’s PCI certification process one of the
smoothest T3i has ever conducted helping T3i to complete the assessment and Report on Certificate ahead of
Kristen Mikovich, CallMiner’s Chief Operating Officer and head of the company’s global professional services
organization said, “Obtaining the PCI DSS Certification is extremely important for many of our customers. Ensuring
that their audio is secure is an integral component of CallMiner’s customer-centric DNA. The speed at which we
were able to accomplish certificat