Curiosity Of People
INTERESTING, UNUSUAL and OUT OF THE ORDINARY
information, facts, ideas, truths and principles
Gregory Bodenhamer 2007 COP3
“ The Perfect Apple “
You don’t buy anything that's not perfect.
Our customers don't buy anything that's not perfect.
What you don't like, our customers won’t like. What you don’t like most
likely your children won’t like. It seems that we pass on through
experience what we like and what we don’t like.
If an associate keeps on making errors and we do nothing to improve their
performance we have taught them, through their experience with us, that
poor craftsmanship is just fine.
People have to learn what we mean by quality and that we set the standards
of quality production output. It’s the same things they would do if they
owned our business. Our employees expect perfection when it comes to
break time bells, accurate payroll checks, funding their benefits and a
hundred other matters important to them.
The fair and honest bargain is that we expect perfection from them while
they’re working. Correct, Complete and Next Day is a statement that
reflects the “ Perfect Order “ and we have the right to expect it and the
obligation to make sure our customers and associates receive equal respect.
When any associate continues to fail and we continue to fund their
performance you have to wonder who is failing?
It’s o.k. to tell people what you want and when you must have it done. It’s
not o.k. to keep watching them fail over and over again.
Good people respect firm, fair and honest supervision and management. If
you’re sharp guess what? They’re sharp.
If you care guess what? They care.
If you follow up with each associate every day you’re teaching them how to
treat you, the company and our customers. When you really want the
Perfect Order that’s when you’ll get it.
WHAT ACTIONS WILL YOU TAKE TODAY?
Curiosity Of People - N.A.D. Staples - Chambersburg Pa - Gregory Bodenhamer 2007 PeopleNology
Curiosity Of People
N.A.D. Staples - Chambersburg Pa
Gregory Bodenhamer 2007