Afni and Evolv Announce Partnership to Improve
Industry Leaders Leverage Talent Intelligence to Fundamentally Improve Customer Relationships &
September 21, 2010 09:03 AM Eastern Daylight Time
BLOOMINGTON, Ill. & SAN FRANCISCO--(EON: Enhanced Online News)--Afni, an industry leader in
contact center solutions, receivables management solutions and insurance services, and Evolv, the leading provider of
science-based, on-demand Talent Matching and Talent Intelligence solutions, today announced a partnership that is
delivering groundbreaking results for Afni’s clients. The partnership is driving measurable improvements in customer
loyalty, talent productivity, talent retention and overall cost containment.
Afni, which provides services out of its locations in Alabama, Arizona, Illinois, Kentucky and Texas, is a leading
provider of customer interaction solutions for market leaders. A privately-held company headquartered in
Bloomington, Illinois, Afni employs more than 5,000 employees across the United States. The company delivers
contact center and receivables management solutions to the insurance, financial services and communications
industries. For more than 70 years, Afni has served as a committed business partner with its clients — treating its
customers as if they were its own. Afni’s customized solutions have helped its clients increase revenue and build
customer relationships, while minimizing expenses and improving their bottom line.
Afni selected and deployed Evolv’s Talent Intelligence suite in order to best match its talent to the company’s various
hourly job roles, to improve each customer touch point.
“Working with Evolv presented a unique opportunity for us to be different, to stand out from the pack, to put our
money where our mouth is relative to providing the industry’s best and most advanced outsourced services,” said
Cindy Blackburn, Afni’s Vice President of Human Resources. Added Pete Vegors, Vice President of Contact