NNCSS Symposium Call Center Exam
Exam: 920-106
Demo Edition
C
CERT MAGIC
920-106
1
http://www.certmagic.com
QUESTION: 1
When upgrading a SECC Client you get an error When upgrading a SECC Client you get an error
annot overwrite C:\Nortel\Iccm\En\crp32.dll.?What must be done previous to the upgrade to
resolve this issue ?
A. Remove all Client peps and reboot the Server.
B. Make sure that SP5 or SP6a is installed before the upgrade.
C. Ensure Report Listener is closed down before upgrading the client.
D. This error is intermittent and if it occurs it can be cancelled and ignored.
Answer: C
QUESTION: 2
Following the installation of the Symposium Express 3.0 server software, what steps must the
field engineer take to install PEPs on the Symposium Express server?
A. Log on to the NT server as NGenDist, shutdown all applications, and proceed with the PEP
installation.
B. Log on to the NT server as Administrator, shutdown screen savers, and proceed with the PEP
installation.
C. Log on to the NT server as NGenSys, shutdown all applications, including screen savers and
proceed with the PEP installation.
D. Log on to the NT server as NGenDist, shutdown all applications, including screen savers and
proceed with the PEP installation.
Answer: C
QUESTION: 3
Before you perform software upgrade from these versions of Symposium Web Client
(04.00.037.00 to 04.02.011.04 inclusive) to a version downloaded from the Nortel web site, what
must you do?
A. Ensure that Active Directory is installed.
B. Ensure Sybase is installed in the Default directory.
C. Make sure that SP5 or SP6a is installed before the upgrade.
D. Download the Microsoft Windows Installer package "CRTEmplates.msi".
920-106
2
http://www.certmagic.com
Answer: D
QUESTION: 4
A field engineer is performing an upgrade from Symposium Call Center Server 1.5 to 4.0 on a
PVI platform. The steps to restoring the database have been completed. An error during the
database initialization states: "could not create database". Given that a successfu