COACHING YOUR EMPLOYEES
TO BETTER PERFORMANCE
Getting Down to Business
TABLE OF CONTENTS
Coach Your Employees to Better
Today you will learn to be better supervisors and managers
by becoming better coaches. In order for you to accomplish
the goals of your job, you must rely on the skills, abilities
and ultimately, the performance of your employees. You
are only as good as your people. In order to maintain and
enhance the reputation of USD, the desired level of
performance from our employees is not satisfactory; rather,
it is outstanding. Research suggests that the difference
between satisfactory and outstanding is in the employees’
discretionary time and energy. Coaching allows you to tap
this discretionary pool of potential by increasing employee
commitment to quality and productivity.
The purpose of this training module is to give you the skills
and abilities to coach your employees to help them achieve
their specific performance goals. Through practice of the
methods that you’ll
learn from this training, your
performance as a coach will improve.
SPECIFICALLY, YOU’LL LEARN HOW TO:
¾ Provide informal feedback that motivates employees to
performance at higher levels.
¾ Effectively communicate with your employees to
ensure the coaching process is a good and comfortable
experience for both of you.
Coaching Clarifies Performance Expectations
Coaching is a process by which supervisors stay in touch
with their employees. Most of us respond to the personal
touch. We want our managers to know who we are and our
individual development needs. We also want to be listened
to when we make suggestions. We do not want to be taken
for granted or simply told to follow along when policies
and practices change.