Apple Desktop Service Certification Exam
Which of the following is NOT a good step to take when working onsite on a computer?
A. Place parts on the floor.
B. Use a grounded ESD mat.
C. Wear a grounded ESD wrist strap.
D. Check the polarity of the grounded power outlet.
Which THREE of the following items are appropriate to use for ESD prevention?
A. Metal work surface
B. CRT discharge tool
C. Grounded work mat
D. Wrist strap and cord
E. Static-shielding bags
Answer: C, D, E
ESD causes damage to circuits by ________.
A. slowing the circuit down
B. cooling the circuit too quickly
C. blasting a hole in the circuit
D. increasing the circuit's clock speed
Which FOUR of the following actions helps reduce the risk of damage from ESD?
A. Ground yourself and the equipment you are working on.
B. Always place ESD-sensitive components on metal surfaces.
C. Handle all ESD-sensitive boards by the connectors, not the edges.
D. Use static-shielding storage bags for ESD-sensitive components.
E. Do not touch anyone who is working on ESD-sensitive components.
F. Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.
Answer: A, D, E, F
You have just completed replacing a logic board in an iMac (Flat Panel) and are
reassembling the computer. Which of the following special tools is recommended
during this reassembly?
A. CRT discharge tool
B. Torque screwdriver
C. Spring tensioning tool
D. Jumper adjustment tool
Which of the following tools is required to open a Mac mini?
A. Torque screwdriver
B. 5 mm hex nut driver
C. CRT discharge tool
D. Torx T-15 screwdriver
E. Sharpened putty knife
Examine the exhibit. Is this the correct tool to remove the bezel on the iMac (Early