Genesys Cloud Certified Professional -
Reporting and Analytics
GCP-GC-REP Free Questions
Which view helps the supervisors to determine performance issues with a specific skill in
one or more queues?
B. Queues Activity
C. Skills Performance
Rayan, as the supervisor, noticed some issues in the interactions handled by the agents.
He exported the Agent Metrics report for detailed statistics to troubleshoot the issue.
Identify the areas that would help him in resolving the problems. (Choose four.)
A. Review interactions in which an agent’s performance varies significantly from the
B. Learn the reason for long or short interactions.
C. Focus on numerical results, which tend to encourage desirable results.
D. Identify opportunities for improvement.
E. Coach the agent on positive behaviors such as better call control.
F. Train the agent to reduce handle time.
What will happen if too many reports run at the same time?
A. Reports run successfully
B. Reports will fail to run
C. Partial Reports will run
Select the available templates for adding widgets to a performance dashboard. (Choose four.)
A. Agent Status
The system automatically disables reports scheduled for Recurrence: Daily if they were not
A. 14 days
B. 90 days
C. 7 days
D. 30 days
Which of the following reports are aggregated daily? (Choose two.)
A. Agent Metrics Export Report
B. Agent Metrics Report
C. Agent Login-Logout Details Report
D. Agent Quality Details Report
How can we monitor the real-time statistics for all queues?
A. Performance > Queues Activity
B. Performance > My Queues Activity
C. Performance > Queues Performance
D. Performance > Queues
How is an Incoming Call represented in reports?
D. Calls Received