Child Support Enforcement
Florida Debit MasterCard Program
For Support Payments
Benefits of the Florida Debit MasterCard
• Safe, fast and easy to use
• Website and customer service toll-free number to
answer questions and check your balance
Make Purchases and Get Cash Back
Simply present your card when paying. The money is
automatically deducted from your account. You may ask
for “cash-back” with your purchase at many merchant
locations.
Get Cash at a Bank Teller Window or an ATM
• If you go to the teller window at a MasterCard Member
Bank you are allowed unlimited free cash withdrawals as
long as you have money in your account.
• Use an ATM for cash withdrawals. However, there is a
$0.95 charge each time and some ATMs apply an
additional fee. Always read ATM messages carefully.
You may cancel the transaction to avoid the extra fee.
Wachovia Bank ATMs do not charge an extra fee. Look
for this brand mark:
Are there fees for using the card?
• Cash withdrawals at an ATM $0.95 each withdrawal*
• ATM Balance Inquiry
$0.50 each time
• Automated Telephone Inquiry $0.25 each time (first four each
month are free)
• International Fees
$2.50 each time
• Card Replacement
$5.00 each time (first is free)
• Rush Card Delivery
$15.00 each replacement
*In addition to the $0.95 withdrawal fee, some ATMs apply
an extra fee. Read ATM messages carefully. You may
cancel the transaction to avoid the fee.
How to Avoid Fees
• Ask for “cash-back” with your purchases
• Get cash at a MasterCard Member Bank teller window
• Don’t use ATMs that include an additional charge
• Use the website to manage your account
Customer Service
• Review your balance and transaction history online by using
the web site at: www.EPPICard.com
• Call the toll free number for questions, 1-877-567-1768
Report a lost or stolen card
Ask for information about your account or dispute a
transaction posted to yo