Effective Communication
Compiled by : Sohil Vasa
Contents
•
Effective Communication at workplace
•
Etiquettes – chat,call,email
•
Effective Speech
• Skills an active listener should use
•
Pronunciation- Tongue twister list
Effective Communications at Workplace
Effective business must succeed in all its aspects in order to both correspond to the newest
market trends, and satisfy customers’ demands.
Therefore, among the most important and vital for any organization are:
•
Internal communication - between management and employees
• External communication - between the company’s staff and clients, suppliers, vendors
The Importance of Effective Communication for Organizational Performance
Lack of effective communication may lead to:
• Misunderstandings
• Lack of information
• Decrease in employees’ performance
• Decrease in company’s turnover, as a result
Ineffective or poor communication is frustrating for employees, and becomes a source of a
conflict. Managers' inability to clearly express their thoughts, ideas and demands leads to
employees' inability to perform work well, according to the company’s demands.
Read more: http://human-resources-
management.suite101.com/article.cfm/effective_communication_at_workplace
Call etiquettes
Three general telephone etiquettes when answering the telephone are:
•
Identify yourself when you place a call. Say your name, the company, business or
department you represent. Then state the nature of your call.
• Do not put someone on hold for a long time. If it will take more than a few seconds, advise
the caller and give them the option to leave a message. Let the caller know why you are
putting them on hold. “One moment, I will see if she is in her office.” “Let me check if Mr.
Smith is out of his meeting.”
• Turn off you cellphone and/or handheld device before you get to office area
• Create an agenda and keep to your schedule Remain consistent with the timeline and
agenda as prescribed in order to respect the time of the other participants.
More
Conference Call Eti