A Lean and Healthy Diet of
“Knowledge Management”
Nigel W. Dawes
Chairman
IPM Holdings Ltd.
Vice President
Areopa, S. E. Asia
Confidential, not to be disclosed without
written approval of the author
CMMU
Bangkok, Thailand.
16th February 2009
Organisational Structures
Process Mapping
Knowledge
Management
Change
Management
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Hierarchical type company = Internal Conflicts
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Board
Management
Personnel
Sales = Max.
Quota
Accounts =
Check & Balance
Production =
Max output
Logistics =
Just in time
Conflicts
Conflicts
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The Process Map
On average 14
inputs
On average
8 outputs
On average 150
processes on Level 3
Process Owners
Internal Customers
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Level of detail of the business processes
» Level 1
Conceptual level
» Level 2
Departmental level
» Level 3 Hand off level
» Level 4
Task level
» Level 5
Programming level
Process
Owners
A
B
C
D
E
This is where inefficiencies, re-work,
down-time, & wastage occurs
Business Processes:
Process Map Structure
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Examples of business processes
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Examples of business processes
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Corporate Structure
Corporate
Governance
Processes
Resource
Management
Processes
Core
Business
Processes
Special
Topics
Change Management
Why do we need to change?
Knowledge Management
How do we implement?
Organisational Structures
Process Mapping