about our mortgage
78 CLOVER ROAD
1. The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to
give you this document. Use this information to decide if our services are right for you.
2. Whose mortgages do we offer?
ü We offer mortgages from the whole market.
We only offer mortgages from a limited number of lenders. Ask us for a list of the
lenders we offer mortgages from.
We only offer mortgages from a single lender.
3. Which service will we provide you with?
ü We will advise and make a recommendation for you after we have assessed your
You will not receive advice or a recommendation from us. We may ask some
questions to narrow down the selection of products that we will provide details on. You
will then need to make your own choice about how to proceed.
4. What will you have to pay us for this service?
No fee - We will be paid by commission from the lender.
ü A fee of 2.00% up to a maximum of £2500 of the loan amount payable on completion
dependant on your individual circumstances could be charged. We will also be paid
commission by the lender. Please ask us for a personal illustration.
You will receive a key facts illustration when considering a particular mortgage which will
tell you about any fees relating to it.
5. Who regulates us?
DBM MORTGAGES, 78 CLOVER ROAD, Guildford, Surrey, Gu2 8ez is authorised and
regulated by the Financial Services Authority. Our FSA Register number is 303471.
Our permitted business is advising on and arranging mortgages.
You can check this on the FSA's Register by visiting the FSA's website
www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.
6. What to do if you have a complaint
If you wish to register a complaint, please contact us:
Write to: DBM MORTGAGES, Complaints Department, 78 CLOVER
ROAD, Guildford, Surrey, Gu2 8ez
If you cannot settle your complaint with us, you may be entitled to