American Home Assurance Company, Singapore Branch
Incorporated in the United States with liability limited
22 Martin Road
AIG Building
Singapore 239058
Version 1. 02 April 2009
Page 1 of 4
CLAIMS PROCEDURES FOR BUSINESS TRAVEL
To ensure expeditious claims processing, please observe the following guidelines.
Please note that the following is a guide. Each claim shall be reviewed based on its
own merits in accordance to the terms and conditions of the concerned policy. We
reserve our rights to request for additional documents and/or information on a case
by case basis.
1) All claims must be submitted using Travel Claim Form.
2) All fields must be completed to avoid any delay in claims processing.
3) Certified True Copies of Medical Report should be submitted with the Travel
Claim Form for all medical related claims matters.
4) Copy of travel itinerary and boarding passes or passports
Documentation required for each benefit under the Business Travel are as follow:-
PART A – OVERSEAS MEDICAL BENEFITS
1. Medical & Accidental Dental Expenses Incurred overseas
• original final medical invoices and receipts (as proof of payment)
• police report for road traffic accidents or other accidents (where applicable)
2. Return Treatment
• original final medical invoices and receipts (as proof of payment)
3. Treatment By Traditional Chinese Medicine (TCM)
• original final medical invoices and receipts (as proof of payment)
4. Hospital Confinement Benefit (overseas confinement)
• copy of hospitalization bills
5. Double Hospital Confinement Benefit in ICU
• copy of hospitalization bills
6. Hospital Visitation (for hospitalisation more than 5 days)
• Original invoices & receipts for purchase of economy class air-ticket or first
class rail ticket.
• Original invoices & receipts of hotel accommodation expenses incurred.
• Medical report s