Astute Solutions Releases ePowerCenter™ 8.0
CRM Solution Enables Multi-Channel Service Excellence, Drives Cost and Performance Advantages
June 03, 2010 11:37 AM Eastern Daylight Time
COLUMBUS, Ohio--(EON: Enhanced Online News)--Astute Solutions (www.astutesolutions.com) today
announced the release of ePowerCenter 8.0, a customer relationship management (CRM) solution for consumer-
focused contact centers. Available on-premise or through a software-as-a-service (SaaS) delivery model, the new
version introduces capabilities that increase flexibility, scalability, performance, and savings.
The ePowerCenter solution provides the framework for delivering superior multi-channel service. It enables high-
touch, high-quality interactions, while delivering actionable insights in real time for greater responsiveness to
customers’ wants and needs. The solution provides advanced workflow and automation to drive efficiency, reduce
operational expenditures and increase agent satisfaction. It addresses the front- and back-end challenges that
prevent organizations from creating and executing a sound customer experience strategy.
Through ePowerCenter’s intuitive and flexible interface, contact center agents can easily view, manage and process
customer inquiries across all channels (phone, e-mail, fax, mail, survey response, chat, or Web). They are prompted
with valuable consumer and issue information from multiple sources, which aids in personalizing service, streamlining
data entry and reducing handling time. The solution features an integrated knowledge engine that actively guides
agents to take appropriate actions to resolve issues.
With ePowerCenter’s extensive reporting capabilities, companies easily gather, analyze and distribute actionable
voice of the customer feedback across the enterprise. They can rapidly respond to needs and proactively
communicate with customers, extending the value of great service beyond the initial interaction. And with the ability
to generate a wide variety of repor