Courses InTouch – Course Problem Notice (CPN)
Wharton Undergraduate Division
Information and Guidelines
Purpose of CPN
Courses InTouch is a University-wide electronic record system. The main feature of Courses InTouch to
date is “Course Problem Notice” (CPN).
● Allows instructors, TA’s, course coordinators, and designated proxies to inform students and
their academic advisor about performance issues.
● A notice, created by an instructor or other user:
• generates an email directly to the student;
• places a copy of the note into the student’s e-file.
• sends a notice to the advising system.
● The system allows instructors to view all notices for a student in the class.
Instructors and TA’s must be set up accordingly on the Student Record System (SRS). Course
coordinators should already be designated as approved proxies. Requests to be added or deleted
from the list of approved users should be forwarded to Melissa Hagan
(firstname.lastname@example.org) in the Wharton Undergraduate Division.
Courses InTouch / CPN may be accessed through the Wharton Faculty Tools webpage
(http://inside.wharton.upenn.edu/faculty/). PennKey authentication is required.
● Course problem notices are legal documents which may be used in the court of law. Discretion
should be used in communicating only essential information about problematic behavior in the
context of the course at hand.
● CPN should not be used for general course information.
● Because various faculty and administrators have access to a student’s course problem notices,
CPN users should keep in mind that their comments will be seen by parties other than students.
Questions and feedback about CPN should be addressed to Melissa Hagan
(email@example.com), the Courses InTouch administrator for the Wharton Undergraduate
A complete Courses InTouch users guide is available on the Registrar webpage,