Revised January 2004
JOB TITLE: 911 COMMUNICATIONS OPERATOR - PQ# 1409
GENERAL STATEMENT OF JOB
Under general supervision, performs radio and communications work in the communications division of the
Sheriff's Department on an assigned shift. Work involves receiving all incoming calls to the Sheriff's
Department, Fire Department, rescue services, and dispatching all emergency response personnel (i.e., Sheriff,
Fire, Public Works, Animal Control, Virginia Highway Department, etc.); and operating a computer terminal
connected to the Virginia Criminal and the National Crime Information Center. Employee must exercise
considerable tact and firmness in obtaining information from distressed persons. Employee must exercise
independent judgment and initiative in receiving messages, responding to emergency situations, and dispatching
calls. Reports to the Executive Lieutenant.
SPECIFIC DUTIES AND RESPONSIBILITIES
ESSENTIAL JOB FUNCTIONS
Operates a two-way radio to receive and transmit messages; receives and responds to complaints and requests
for service by telephone both wireless and wire line ,and in person; obtains necessary information and
dispatches patrol cars or other emergency response personnel as needed; inputs pertinent data into computer
Notifies other agencies needed to assist Sheriff, Fire and Rescue in emergencies; dispatches officers, fire,
rescue, animal control, public works and public utilities personnel, child protection service personnel, and/or
other emergency response personnel as appropriate.
Operates a computer terminal connected with the Virginia Criminal Information Network and the National
Crime Information Center to obtain such information as driver’s license status information, driver's history,
vehicle registration data, criminal record information, stolen property information, etc., as necessary.
Enters wanted persons, missing persons, runaways, stolen property /