Data Center Tour
Dick Corso and Ian Reddy
2004
Cisco IT
Data Center and
Operations Control Center
Tour
Data Center
and
Operations Command Center
Background
Page 1 of 11
Data Center Tour
Dick Corso and Ian Reddy
2004
1. BACKGROUND
Data Center and Operations Command Center
Background
Figure 1.
Dick and Ian at Entrance to the OCC and Data Center
Dick: “My name is Dick Corso. I’m the senior manager of the IT Data Center global
operations group. My overall team is responsible for the health of Cisco data centers and
server rooms, more than 40 in all, worldwide.”
Ian: “My name is Ian Reddy. I manage global operations at Cisco. My teams are
responsible for incident management, supporting-infrastructure problem management,
and for managing the batch processing environment across the many production and
engineering data centers worldwide.”
Page 2 of 11
Data Center Tour
Dick Corso and Ian Reddy
2004
Cisco Data Centers
Figure 2.
Dick Corso in Operations Command Center (OCC)
Dick: “Today we’re going to take a tour of the IT Operations Command Center and the
San Jose, California, main production data center. This data center is one of five
production data centers that Cisco maintains worldwide.
“This San Jose data center houses all the intranet systems, the enterprise resource
planning (ERP) systems like financials, and all the other internal applications and
databases that our employees use.
“In addition to this main data center, there is also a second production data center on the
San Jose campus. This second production data center, about a mile and a half from the
first, houses the Cisco Website, Cisco.com, which is everything that our customers see
over the Internet. Those are our two primary business production data centers. In North
Carolina there is a third data center that we use primarily for disaster recovery of these
two data centers and also for application development, testing, and staging environments
for the pro