Block & Co. Future-Proofs ECM with Low-Cost Cloud Technology Company Gains 24/7/365 Support, Smooth Transition for Users.
Ralph Gammon has served as editor of the Document Imaging Report since 1998. In 2002, he purchased the publication and helped launch the publishing company RMG Enterprises.
RMG Enterprises, Inc. is a global marketing, consulting, and publishing company. RMG offers a wide array of services to both profit and not-for-profit organizations. RMG’s principals have many years of experience working with companies and individuals in our extensive network of experts. Using our collective knowledge, RMG can provide assistance in virtually all areas of operating, marketing, and growing businesses.
RMG focuses on three specific industries. The identification and data capture industry and the document imaging industry.
Ralph also works as a freelance consultant and editor for industry vendors and serves as a conference speaker.
He has been a contributing editor for trade publications such as Business Solutions, Integrated Solutions and Transform magazines.
Ralph is a former newspaper reporter who holds a Bachelor of Arts in professional writing from Gannon University in Erie. Reach Ralph at +1.814.866.2247,
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Block & Co. Future-Proofs ECM with Low-Cost Cloud Technology
Company Gains 24/7/365 Support, Smooth Transition for Users
Software that is inexpensive, upgrades automatically and offers unlimited storage is
usually a welcome choice for any IT professional -- especially when a change is
unwanted, but necessary, due to discontinued support and a platform at the threshold of
Such was the case for Kremena Hagen, Manager, Information Technologies for Block &
Company, a leading manufacturer of POS and money handling equipment, security and
office products based in Wheeling, IL. Support ended in 2013 for the company’s on-
premise electronic content management (ECM) system used in its Accounts Payable,
Distribution, and Customer Service departments, and a new solution was needed.
Led by Hagen, the four-person IT team at this 81 year-old firm had already been
working since 2012 on major hardware, system and application upgrades to meet
company goals of faster data access, better integration between systems and more
For the ECM system conversion, Hagen had three primary goals: retain the same
functionality, no disruption for users and contain costs.
Affordable, Cloud-Based ECM
Hagen turned to Block’s ECM consultant Integrated Document Technologies (IDT),
Itasca, IL, to assist with selecting a new system. “We trust IDT’s technical expertise,
vast experience with multiple ECM systems, and most importantly, knowledge of our
own infrastructure and data,” says Hagen. The two companies have worked together
since 2001, when IDT designed, installed and integrated the company’s first ECM
system, and on a prior conversion in 2009.
For its next upgrade, Block considered new enterprise ECM software from its current
provider. But Hagen found the cost too high, and, didn’t want to purchase yet another
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“We trust IDT’s technical expertise,
vast experience with multiple ECM systems,
and most importantly, knowled