The nature of field service requires
that technicians perform in an
computing environment. So, while
they may have some access to
the corporate network and their
centralized enterprise asset
management application, much of
their time is spent in work environments where there is
no connectivity and no direct access to the application.
This can be a problem for mobile workers because they
do not have access to their applications at the time when
they need them most—in the field. Today, mobile workers
need a true "mobilized" version of their existing asset
performance management application. One that not only
enables data capture, but also provides the functionality
to enable better decision-making in the field. An
application that not only enables technicians to log their
hours, but also to access tools and knowledge so they
can complete their jobs more efficiently and effectively.
Datastream 7i has met these demanding mobile
computing requirements with Datastream 7i Mobile and
Barcoding. These advanced modules are designed to
help not only the technician in the field, but also the
managers, clerks, and schedulers back at the office.
Datastream 7i Mobile
Datastream 7i Mobile provides a robust, mobile version
of Datastream 7i that functions with or without network
connectivity. This enables workers to roam between
connected and disconnected environments without having
to worry about losing application performance. It also
means they can access, capture, and manage information
directly from the job site, resulting in higher productivity
and more effective decision-making.
For example, a maintenance technician receives his work
orders via a handheld device. As he goes to complete his
first work order, he notices that another item needs to be
repaired. Through his mobile device, the maintenance
technician can record this ad-hoc work order in addition
to the updating one that he was already assigned.
With a paper-based or client-based system, the worker
would most likely repair the