Complex Community Federal Credit Union Selects
Portico from Fiserv for Account Processing
Outsourced Solution with Multiple Fiserv Products to Help $273 Million Credit Union Maintain Technology Edge
and Reduce Maintenance Costs
August 24, 2010 09:33 AM Eastern Daylight Time
BROOKFIELD, Wis.--(EON: Enhanced Online News)--Fiserv, Inc. (NASDAQ: FISV), the leading global
provider of financial services technology solutions and the largest provider of business-driven technology solutions
for credit unions, announced today that Complex Community Federal Credit Union in Odessa, Tex., has signed an
agreement to implement the PorticoTM account processing platform from Fiserv. In doing so, they plan to move their
technology operation from in-house to an online service bureau environment. After a competitive review of solutions,
the $273 million institution chose Portico based on the robust functionality, disaster recovery capabilities and the
track record of superior client service delivered by Fiserv.
In addition to Portico, Complex Community FCU will implement a wide range of Fiserv solutions to meet the needs
of its 30,000 members, including Card Services for debit card processing; Virtual Branch® for online banking,
lending and bill payment; eFichencysm for document imaging; Loancierge™ for loan origination; AML Manager for
regulatory compliance; ConvergeIT®: IVR for audio response; electronic statements; Wisdom™ ALM for asset
liability management; and Mobile MoneyTM for mobile banking. Complex Community FCU will implement Portico
in March 2011.
“We looked to Fiserv because we wanted a technology provider that would be able to make ongoing investments in
research and development to keep us on the leading edge of technology, and had established a strong reputation for
customer service,” said Jason Berridge, Chief Executive Officer for Complex Community FCU. “We reviewed
several systems and in the end my staff voted unanimously that Portico was the right product to meet our needs.”
Complex