Business Greetings and Introductions
Remember the first 10 words count! Do you want to get someone’s attention? In a positive
sense, of course. Then use his or her name. Next don’t forget to us a form of thanks in the first
10 or so words.
The 5 commandments
While you won’t see these commandments carved in stone, they are vital importance in greetings
• Stand up. When you are seated and someone approaches you to say “hello” with a
handshake, stand up, whether you are a man or woman. By doing so, you show the
person you are greeting that you are giving him or her your full attention.
• Make eye contact. The importance of this rule can’t be overemphasized. Looking
directly into someone eyes will accomplish 3 things: You will project an image of self-
confidence and a healthy self-esteem, you will be perceived as a good listener, and you
will probably receive the same courtesy when you speak.
• Smile. It sends others a message of acceptance. When one smiles it sends a message that
that person has the self-assurance to greet others and accept others with finesse and poise.
• Say your name. If meeting someone for the first time, introduce yourself by saying your
first and last name. If you have met the person before but suspect he/she may not
remember your name, eliminate potential embarrassment by reintroducing yourself. You
might say something like “I’m John Powell. We met at last year’s conference. It is nice
to see you again.” It provides an opportunity for that person if they do remember your
name to fudge a little by saying “Certainly, John I remember you. I’m glad to see you.”
• Shake hands. Firm handshake that last only as long as it takes to greet the person.
Basic pointer for meetings and greetings
• Don’t wait for a woman to initiate a handshake.
• Always offer the woman your full hand in a handshake.
• Offer a confident handshake to men and women alike.
• Avoid the “my hand over your hand” handshake, as this can be interpreted as a