eSymmetrix Releases Gibraltar 2.0 to Streamline .NET Testing, Customer
Support,
and Customer Experience
Improvement Program
(CEIP)
Implementation
Gibraltar collects, analyzes and visualizes errors, system events, computer configuration details
and .NET trace messages to enable simple and easy implementation of a customer experience
improvement program (CEIP) as well as streamlining internal testing, beta testing and product
support of .NET desktop and web applications.
Owings Mills, MD (PRWEB), July 6, 2009 - Software development firm eSymmetrix announced the release of
its application error and usage monitoring system today. Gibraltar is a software product support tool that helps
software teams reduce the cost of testing and supporting .NET applications. The software includes a free data
collection agent for .NET desktop or web applications. Collected data is analyzed with a desktop application that
provides detailed graphing, reporting, and analysis capabilities.
Jay Cincotta, President and founder of eSymmetrix said, "We're trying to make life easier for other .NET
developers who are committed to delighting their customers, but lack the analytics needed to fully align their
development priorities with their user's experiences." Gibraltar provides the infrastructure to enable small- and
mid-size companies to create an effective, affordable customer experience improvement program (CEIP).
Gibraltar is an excellent tool for .NET logging but offers many additional capabilities. Gibraltar efficiently and
safely records errors, system events, trace messages, configuration details, system performance metrics and
application-specific custom metrics. It transmits this information to the software team, indexes it, aggregates it,
and provides powerful tools for the team to explore broad patterns across multiple users as well as drilling down
to analyze individual sessions.
"We feel there is a need for a simple, affordable tool to help .NET software teams see the big picture while
tending to the detai