Comcast National Customer Operations Appoints
Mike DeCandido as Senior Vice President, Call
Center Operations, and Tina Waters as Senior
Vice President, Human Performance
June 07, 2010 10:33 AM Eastern Daylight Time
PHILADELPHIA--(EON: Enhanced Online News)--Comcast Corporation (Nasdaq:CMCSA, CMCSK), one of
the nation’s leading providers of entertainment, information and communication products and services, today
announced the appointment of two National Customer Operations executives. The company has named Mike
DeCandido to the position of Senior Vice President of Call Center Operations and Tina Waters to the newly created
role of Senior Vice President of Human Performance.
“Tina and Mike’s appointments reflect our continued focus on providing a superior customer experience,” said Rick
Germano, Senior Vice President of National Customer Operations. “They each have tremendous experience in
building the type of environment where employees can provide consistent, high-quality interactions with customers
every day.”
Mr. DeCandido has more than 20 years of customer service leadership experience, most recently serving as Senior
Vice President of Customer Service & Support at Bank of America. In his new role, he will report to Mr. Germano.
Ms. Waters, who joined Comcast in 2000, most recently served as Senior Vice President of Call Center Operations
and has played an integral role in the deployment of new technologies, tools and operational changes, including a
national Customer Guarantee. She will report to Mr. Germano and to Ron Phillips, Senior Vice President of
Employee Engagement.
Mr. DeCandido earned a Bachelor of Science degree in Business Administration from the State University of New
York at Oswego. He is active in civic affairs and with non-profit organizations, currently serving on the Board of
Directors of Junior Achievement of the Delaware Valley. Mr. DeCandido and his family live in North Wales.
A College of Commerce & Finance graduate of Villanova University, Ms. Waters