AMENDMENT NUMBER 5
MASTER TELESERVICES AGREEMENT NUMBER 750-03610-2002
CELLCO PARTNERSHIP d/b/a VERIZON WIRELESS
APAC CUSTOMER SERVICES, INC.
This Amendment Number 5 (“Amendment”) to the Master Teleservices Agreement Number 750-03610-
2002 (“Agreement”) by and between APAC Customer Services, Inc., an Illinois corporation, with offices at
Six Parkway North, Deerfield, Illinois, 60015, (“Company”) and Cellco Partnership d/b/a Verizon Wireless, a
Delaware general partnership, having an office and principal place of business at One Verizon Way, Basking
Ridge, New Jersey 07920 (“Verizon Wireless”) is made and entered into on and as of the date of execution
by the last signing party and shall take effect January 1, 2007.
The following provisions of the Agreement are amended as follows:
(a) Exhibit E, Service Level Agreement, is deleted in its entirety and replaced with a new Exhibit E, Service
Level Agreement, attached hereto as Addendum A.
This Amendment is an integral part of the Agreement. Terms used herein which are defined or specified in the
Agreement shall have the meanings set forth therein. If there are any inconsistencies between a specific term or
condition of this Amendment and a specific term or condition of the Agreement, the specific term or condition
of this Amendment shall control.
Except as amended hereby, the Agreement shall continue in full force and effect.
IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed by their duly
authorized officers or representatives.
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Cellco Partnership d/b/a Verizon Wireless—Proprietary and Confidential
2. AMENDMENT OF AGREEMENT .
3. EFFECT OF AMENDMENT .
4. SIGNATURES .
CELLCO PARTNERSHIP d/b/a
APAC Customer Services, Inc.
By: /s/ Timothy J. Riordan
By: /s/ James McClenanahan